Onboarding Manager

As an Onboarding Manager (OM), you are the face of Procore’s Professional Services
team. Your mission is to take new customers and guide them through a Structured
Implementation that sets them up for a lifetime of success.
This is an execution-focused role where you will deliver standardised Professional
Services Packages. You aren’t just teaching software; you are ensuring our customers
adopt industry best practices that protect their margins and their people. While we follow a
proven playbook, you’ll have the autonomy to apply a "solutions mindset" to solve unique
client hurdles.
Key Responsibilities
● Structured Implementation Delivery: Own the end-to-end delivery of onboarding
packages. You will lead clients through defined milestones, from account
configuration to project "Go-Live," ensuring they hit every benchmark on time.
● Train-the-Trainer: Empower our clients to be self-sufficient. You will identify and train
"Procore Champions" within client organisations, giving them the tools and
confidence to train their own field teams.
● Best Practice Guidance: Act as a guardian of Procore’s implementation standards.
You will steer customers away from bad habits and toward workflows that maximise
the platform's value.
● The 10% Innovation Rule: While 90% of your work follows our proven
implementation playbook, we rely on your creativity for the remaining 10%. You will
identify unique "work-arounds" and creative solutions for non-standard client
requirements.
● Professional Services Excellence: Manage the scope of your assigned service
packages. You’ll ensure clients understand what is included in their journey while
identifying opportunities where additional services might be needed.
What We’re Looking For
● Implementation Experience: At least 1–3 years in a SaaS Implementation,
Onboarding, or Project Management role. Experience in global SaaS markets (such
as ANZ or India) is highly regarded.
● The "Coach" Mentality: You enjoy the "Train-the-Trainer" model. You’re not just
doing the work for them; you’re enabling them to get the work done.
● Process-Driven & Organised: You love a good checklist. You can manage multiple
client onboards simultaneously without letting a single milestone slip.
● Solutions Mindset: You are a natural problem-solver. When a client says, "We don't
do it that way," you’re ready to find a creative path forward within the Procore
ecosystem.
● Industry Interest: You don’t need to be a builder, but you must be curious about the
construction industry. We will provide the training to make you an expert in
Construction Tech.
Required Skills & Qualifications
● Proven track record of managing customer-facing projects or software rollouts.
● Fluent written and verbal English communication skills are required.
● Strong presentation skills—comfortable leading workshops via Zoom or in person.
● Excellent written communication for documenting process maps and standard
operating procedures (SOPs).
● Experience with Professional Services Automation (PSA) tools or Project
Management software is a plus.
● Minimum education BBA/MBA/BE Civil/Computer Science