Senior Manager of Coaching Operations & Academy

Back to jobsNewSenior Manager of Coaching Operations & AcademyRemote, USApplyAbout Us InStride Health’s mission is to deliver specialty anxiety and OCD care that works for every kid, teen, young adult, and family who needs it. Through this mission, we are expanding access to insurance-based care, increasing engagement in treatment, and improving treatment outcomes. We are doing this by combining research-backed clinical care and innovative technology to eliminate the major problems with care today: difficulty finding providers, months of waiting to be seen, arduous onboarding processes, and inconsistent use of evidence-based therapies and outcomes tracking. Our vision is to become the nation’s most trusted provider of pediatric anxiety and OCD care. Team InStride Health: Our Core Values Give Heart: We lead with heart, treating patients and their families the way we want our loved ones to be treated.  Work Smart: We find smarter ways to solve hard problems and fix the broken mental health system by leveraging technology, diversity of thought, and innovation. Have Humility: We leave our egos at the door, empowering our team to collaborate, celebrate diversity, and adopt a growth mindset. Embrace Community: We all belong. We are in this together, and we never worry alone. We believe in each other and recognize that every voice matters. About the Role InStride Health is seeking a Senior Manager of Coaching Operations & Academy to drive systems efficiency, workflow design, and training frameworks across our Coaching Department. Reporting directly to the Senior Director of Coaching, you will serve as the primary operational, workflow, and training resource for the department while maintaining and modeling the foundational excellence of the Coach Manager tier. This is an infrastructure, process, and resource-focused position rather than a live care-delivery role. Working in close partnership within our Coaching Leadership Team alongside the Senior Director and the Senior Manager of Coaching Services, you will design efficient team workflows, coordinate the InStride Coaching Academy onboarding pipeline, and partner cross-functionally with Product and Technology to integrate AI and automation tools. This role requires demonstrated experience leading teams and supporting manager-level operations; direct service experience alone is not sufficient. Responsibilities: Operational Workflow Design & Execution Partner with the Senior Director and Senior Manager of Coaching Services to translate departmental priorities and team needs into structured, streamlined workflows that eliminate administrative friction and improve overall care delivery efficiency. Support the development and maintenance of coaching resources and tools ensuring consistent and effective platform usage across all coaching cohorts. Address workflow pain points surfaced by the Coaching team, implementing effective solutions that support quality care delivery. Supervise and develop an operational lead, providing clear direction, performance oversight, and professional growth support. Coach Training Academy & Capability Development Oversee the department-wide Coach Training Academy and onboarding pipeline, ensuring new hires achieve readiness benchmarks and successfully transition to independent practice. Develop and evolve learning pathways, advanced skill tracks, and leadership development frameworks that support coach and manager growth. Identify skill gaps, emerging training needs, and performance trends across teams to inform improvements to scalable training programs, resources, and continuous learning initiatives. Between hiring cohorts, sustain Academy capacity through continuous upskilling, refresher and remediation training, curriculum and rubric refinement, and coach-to-manager development pathways. Data Tools & Performance Analytics Develop and maintain data tools and dashboards that help Coach Managers easily track, interpret, and act on team performance...