Technical Service Engineer - 1 year Contract

JOB DESCRIPTION – Technical Service Engineer (1-Year Contract) ESSENTIAL DUTIES AND RESPONSIBILITIES Equipment Maintenance and Repair: Execute depot repairs and iNet SaaS exchanges for gas detection systems, ensuring strict compliance with product specifications. On-Site Services and Equipment Commissioning: Conduct on-site surveys, training, demonstrations, and commissioning of portable gas detection equipment. This includes sensor calibration, docking station installation, and other connected safety implementations. Cross-Department Collaboration: Work closely with Sales, Customer Service, and CSRM departments to align on customer needs, escalate critical issues, and drive their resolution. Process Optimization and Implementation: Implement and optimize customer onboarding, training, and support processes in line with global standards and regional requirements. Sales Opportunity Identification: Identify and act upon upsell and cross-sell opportunities through in-depth customer engagement and value-based conversations. Company Representation: Represent Industrial Scientific at industry events, trade shows, and customer visits to strengthen customer relationships and enhance brand presence. EDUCATIONAL EXPERIENCE / WORK EXPERIENCE Educational Background: A Polytechnic Diploma or Advanced Diploma in Engineering (e.g., Mechanical, Electrical, Mechatronics, Manufacturing) is strongly preferred. Alternative Qualifications: Candidates with ITE or other technical certifications may also be considered if they have strong relevant experience. A bachelor’s degree in a related technical field is advantageous but not mandatory. Work Experience: A minimum of 2–3 years of hands-on experience in service, repair, technical support, production, or field service roles is required, with preference given to those with experience in an industrial or high-tech/hardware/portable device environment. Technical Skills: Familiarity with ERP systems, technical documentation, and root cause analysis tools is essential. Certifications in Lean, Six Sigma, or related continuous improvement methodologies are a plus. Prior experience in customer interaction or on-site service work is also an advantage. This position will be assigned or seconded to Industrial Scientific Corporation Pte Ltd (“ISC”) and the position will be reporting to Manager for Application Engineering Manager, APAC of ISC during the contractual period. Fortive Corporation Overview Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care. We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating. Fortive: For you, for us, for growth. About Industrial Scientific Industrial Scientific designs and manufactures gas detection products and solutions that protect workers from hazardous conditions around the world. Since our beginnings in 1985, we have...