Employee Relations Lead

Employee Relations Lead LocationDallas, TX - HQEmployment TypeFull timeLocation TypeHybridDepartmentGeneral and AdministrativePeopleAbout OpenLoopOpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.About the RoleOpenLoop’s mission is to bring care anywhere by powering telehealth solutions at scale. The Employee Relations & Safety Lead is the go-to expert for employee relations, workplace investigations, workers’ compensation, and safety across our parent company and subsidiaries. This role spans two interconnected functions: employee relations (investigations, policy, manager coaching) and workplace safety and workers' compensation. You'll sit at the intersection of HR strategy and day-to-day operations handling sensitive ER matters while also owning the programs that keep our workforce safe and protected.  What You'll DoEmployee RelationsServe as the primary point of contact for employee relations matters including performance management, policy interpretation, workplace conflicts, and accommodations.Lead thorough, timely, and impartial workplace investigations,document findings, and recommend appropriate solutionsCoach managers and people leaders on performance management, corrective action, and difficult employee conversationsContribute to developing and deliver ER-focused training for managers on topics including investigations, disciplinary processes, and conflict resolutionTrack ER trends and metrics to identify risks and recommend proactive solutionsPartner with Legal and People leadership to ensure compliance with employment laws and maintain HR policies and practicesContribute to the development and revision of company policies in the employee handbookWorkplace Safety & Workers' CompensationManage the end-to-end workers' compensation process, including intake, claims administration, return-to-work planning, and carrier managementOwn OSHA recordkeeping, reporting, and safety compliance across multiple statesPartner with department leaders to investigate workplace incidents and near-misses, identify root causes, and implement corrective actionsDevelop and maintain safety policies and training programsOther duties as assigned.  Who You Are 5+ years of HR experience with deep expertise in employee relations and,complex workplace investigationsExperience managing workers' compensation programs and OSHA complianceDeep knowledge of federal and multi-state employment law and HR complianceProven ability to coach managers through complex employee situations with sound judgement and discretionStrong investigative instincts — able to ask the right questions, synthesize information objectively, and reach well-reasoned conclusionsDemonstrated ability to design and deliver manager training on ER topicsData-oriented: comfortable tracking case metrics and translating trends into actionable recommendationsExcellent judgment and discretion; handles sensitive matters with confidentiality and careClear, confident communicator — written and verbal — across all levels of the organizationComfortable operating in ambiguity and managing multiple cases simultaneously in a fast-moving environmentPreferred QualificationsHealthcare, tech, or high-growth startup experience preferredExperience supporting multi-site or multi-entity organizations preferredPHR, SPHR, or related certification a plusOur BenefitsIn addition, for salaried positions you would also be eligible for:Medical, Dental, and Vision plansFlexible Spending/Health Savings AccountsFlexible PTO401(k) + Company MatchLife Insurance, Pet insurance, and moreOur CompanyWe have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make...