Skip to main contentWe use cookies on our external career site ("Site"), which is hosted on the Workday Recruiting platform, to make the Site operate. In addition, cookies allow us to provide you with the best possible experience on our Site and to collect statistics to optimize the Site’s functionality.We will not set cookies unless you enable them or they are essential for the Site to work properly. You may click “Accept Cookies” to accept all cookies and go directly to the Site, or you may click “Decline” to reject all non-essential cookies.For more details on the cookies utilized, please review our Recruitment Site Cookie Notice. For information on how we process your personal data, please review our Candidate Privacy Notice.Read Full Privacy MessageDeclineAccept CookiesCloudera CareersSign InStrategic Customer Success Manager page is loadedStrategic Customer Success ManagerApplyremote typeHybridlocationsSingapore > Singaporetime typeFull timeposted onPosted 2 Days Agojob requisition id260987Business Area: Professional ServicesSeniority Level:Mid-Senior levelJob Description: At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world’s largest enterprises.Strategic Customer Success Manager’s (CSM’s) are charged with driving Success Plans through operating as a trusted advisor and customer advocate to drive successful outcomes for our highest profile customers. You will act as a direct liaison between Cloudera and the customer on their Cloudera journey, ensuring that all facets of the customer product adoption journey take place, planning, preparing and driving the execution of the plan in accordance with the customer agreed timeline. You will pull the customer above the line to enable them to fulfill success initiatives within their business. Acting as the customer’s trusted Cloudera advisor and advocate, CSMs manage a system of checks and balances between the company and the customer, understanding our customer’s needs, aligning the appropriate Cloudera resources (Engineering, Product Management, Support or Services). This will include assisting with critical escalation management to ensure their Cloudera interactions, business objectives and product adoption is a success. You are comfortable working across business, technical, and senior management in a customer facing role, and you are confident and articulate in communication with stakeholders. A key aspect to success in the role is persistence: forming a relationship of trust with the customer, anticipating issues, acting with agility and flexibility in the face of any situation that may arise. As a Customer Success Manager you will:Exemplify strong customer facing skills and stakeholder management Take ownership for the customer’s product adoption of Cloudera products and Success Plan Have experience operating on-site with large enterprise customers Liaise and facilitate with key internal and external stakeholders Have clear and concise communication skills Take an Ownership mentality over your customers and work Be comfortable with program, project managementDemonstrate best practices and ability in managing stakeholder escalations to mutually agreeable outcomes Develop & leverage reports, dashboards, and data to summarise customer engagements and statuses, both to internal audiences as well as back to your customers. Analyse customer activity and data across the Cloudera organisation, including from Sales, Support, Professional Services, & Training to identify trends, gaps, or issues from and communicating/actioning those to stakeholders (internal and external). We’re excited about you if you have:Fluent English, other languages a plusExperience with large scale data...
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