Collections Agent

Collections Agent LocationCDMXEmployment TypeFull timeLocation TypeOn-siteDepartmentRiskCompensationCDMXMX$19K – MX$25K per monthCollections Agent (CDMX)About the CompanyNelo is a leading fintech in Mexico reimagining credit to expand consumer buying power. Founded in 2019 by former Uber international growth team leads Kyle Miller and Stephen Hebson, Nelo offers credit cards, BNPL loans, bill payments, and its own marketplace — all under one app — designed from first principles for a mobile-first, real-time payments world.With $100M in annual revenue, $1B in annualized GMV, and $140M+ raised in equity and debt, Nelo is one of the most capital-efficient consumer fintech companies in Latin America. The company is profitable — positive operating profit in both 2024 and 2025. It runs lean and technical: 60 employees, 8 engineers, with AI driving underwriting, collections, and operations.HQ: Mexico City, Mexico; commercial and people operations in New York CityFounded: 2019Team size: 60 FTEsOpen roles: 10+Website: nelo.mxStage: Post-Series A; $100M credit facility (Victory Park Capital, 2022); profitableBenefits: 401k, open PTO, medical, dental, vision, STD, LTD, fertilityCompany values:Be your best selves: ambition, hard work, intellectual curiosityEveryone is an owner: all employees receive equity including customer support; 10-year option expiration; equity refreshersCustomer first: product decisions grounded in customer benefitOpen and honest communication: quarterly financials and board presentations shared company-wide; low tolerance for bureaucracy or gossipMove fast, learn fast: hundreds of experiments run monthly; rigorous experimentation cultureAbout the JobYou'll join our collections team to recover early-stage delinquent accounts. You work a curated set of customer accounts. You call from a flexible script. You document what works and what does not.Your job is to be on the calls. You reach customers, understand their situation, and negotiate agreements that get accounts back on track. You track your results and share what you learn with the team.What You'll DoCall customers in early delinquency (15–30 days past due).Use a script as your starting point. Adapt the conversation based on the customer.Log each call in our system. Document offers, agreements, and rejection reasons.Report weekly metrics to our Operations team: calls, contacts, agreements, recoveries in pesos.Join team retrospectives. Share what arguments landed and where negotiations broke down.What We're Looking ForProven phone collections experience in Mexico. Minimum 1 year of experience in a contact center or collections team. (Non-negotiable.)Comfort speaking from a script, with the ability to adapt when a customer pushes back.An operator mindset. You solve problems without constant supervision.Immediate availability. Ideally you start within the next 15 days.Contract & TermsDuration: 2–3 months. Possible extension if results warrant it.Location: CDMX. Office-based (Roma Norte) (4 days a week in office)Hours: Full time. Monday to Friday, 9am–6pm (may rotate as needed).Compensation: $18,000–$25,000 MXN monthly base.Apply for this Job