Skip to main contentBack to all jobsCustomer supportCasablancaFull-timePermanent employeeApply for this jobEnglishCe que vous ferezinyad is looking for a Customer Support Specialist to increase our brand and product's visibility, through building relationships and communicating with potential customers using popular social media platforms.You will be responsible forAnswering customer questions as they come through email, chat, or phone (facebook messager, WhatsApp, etc.)Answering comments on social media and responding to inquiries by connecting with internal teamsSpending time out of the queue to create new ways to excite and engage our customers, for instance: branching documentation, interactive email signatures, or proactive email campaigns.Maitaining documentation related to customer supportYour qualificationsStrong ability to work individually as well as part of a team.Good written and oral communication skills (Classical Arabic, French and English)Extremely rigorous, punctual and well organized About usWe are a young and passionate team building the #1 all-in-one business management and payment platform in Africa. More than 250,000 professionals across 10+ countries rely on our products — Konnash, inyad POS, inyad B2B, inyad Staff, and more — to sell, get paid, and run their operations seamlessly.We operate in small, autonomous, and agile teams. We believe in ownership, innovation, and bold ideas — in an environment where sharing, learning, and building together is part of how we work every day.Apply for this job
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