Technical Support Engineer - D365 Finance & Operations

Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams, leveraging troubleshooting tools and practices. Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others. You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness. Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience OR 5+ years of technical support, technical consulting experience, or information technology experience Experience in ERP systems like Dynamics, SAP, PeopleSoft, NetSuite ERP, Oracle ERP Cloud, Epicor, and, or related Experience in ERP working in one or more of the following Finance areas: 2+ years in a customer facing service role in any capacity Strong customer service, accurate and logical problem solving Experience in creating technical documentation and sharing knowledge with others through training delivery and mentoring Excellent Communication Skills - verbal, listening, and written (including technical writing). Interpersonal and relationship skills proven through work experience Passion for lifelong learning and personal and professional development Degree in Finance, Accounting or Actuary English Language: confident in reading, writing and speaking. Any other language proficiency like German, French, Italian etc. will be an added advantage.