Operation Assistant

• Full-time
• Employee Status: Regular
• Role Type: Hybrid
• Department: Customer Service
• Schedule: Full Time

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity

Job Description

Job description

We are seeking a proactive and detail-oriented Operations Assistant to support the daily operational activities of our fast-paced startup environment. This role offers an excellent opportunity to gain exposure across multiple business functions while contributing to the smooth execution of operational processes. The successful candidate will work closely with various internal teams and stakeholders, ensuring operational efficiency and delivering excellent support to both customers and the business.

Key Responsibilities

• Provide day-to-day operational support, including order fulfillment, delivery coordination, data management, and administrative activities.
• Liaise and coordinate with data vendors, service providers, and internal stakeholders to ensure smooth operational processes.
• Perform accurate data entry, updates, and maintenance of operational records and databases.
• Follow up with relevant stakeholders to ensure timely resolution of customer requests and operational issues.
• Support the implementation and adherence of company policies, procedures, and operational standards.
• Monitor assigned tasks and ensure key performance indicators (KPIs) are achieved.
• Identify and escalate operational issues when necessary, while proactively driving solutions and improvements.
• Work independently while collaborating effectively with team members to achieve departmental and organizational goals.

Qualifications

Qualifications

• High School Diploma, General Education Degree (GED), or equivalent qualification.
• Previous experience in administrative, operational, or customer support roles is an advantage but not required.

Skills & Competencies

• Strong sense of responsibility, reliability, and professionalism.
• High level of integrity with the ability to handle confidential information appropriately.
• Excellent attention to detail and commitment to delivering accurate and timely work.
• Strong organizational and time-management skills.
• Ability to challenge existing processes constructively and contribute improvement ideas where appropriate.
• Computer literate, with proficiency in Microsoft Excel and Microsoft Word. Experience with other business applications is an added advantage.
• Self-motivated, energetic, and capable of working independently as well as collaboratively within a team.
• Comfortable working in a dynamic, fast-paced startup environment with changing priorities.
• Good communication and interpersonal skills.

Why Join Us?

• Gain hands-on experience across multiple business functions.
• Work in a collaborative and entrepreneurial startup environment.
• Develop valuable operational, administrative, and stakeholder management skills.
• Opportunities for learning, growth, and career development.

Additional Information

Recruitment Fraud Awareness - Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address. Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers

Experian Careers - Creating a better tomorrow together

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