Director of Quality Excellence

Director of Quality Excellence LocationRemoteEmployment TypeFull timeLocation TypeRemoteDepartmentOperations - PhilRxCompensation$160K – $190K • Offers Equity • Offers BonusCompany OverviewFounded in 2015, PHIL is a Series D health-tech startup that is building a platform that interfaces between doctors, pharmacies, and patients to streamline the process of patients receiving prescriptions. This is a complex, archaic industry, and we've set out to change that.PHIL’s B2B2C platform provides an end-to-end prescription management and delivery service. Our robust platform connects patients, prescribers, pharmacies, and manufacturers, enabling easy and affordable access to medicine. Through its digital stakeholder experiences, patient access services, market access solutions, and distribution models, pharma manufacturers can deliver affordable and timely therapy access to patients, resulting in more patients staying on their treatment plans longer. Consequently, pharma manufacturers are enabled for more innovation.The team at PHIL is a group of like-minded individuals from varying backgrounds, passionate about creating a new and innovative healthcare platform that is focused on patient experience and overall human wellbeing. Ready to join our team of mission-driven, analytical, and passionate people? Keep reading! Position OverviewPhil is seeking a highly experienced and proactive Director of Quality Excellence to lead our enterprise-wide quality program. This role is responsible for the strategy, execution, and scaling of continuous improvement across the entirety of Phil. Reporting to the Vice President of Operational Excellence, you will work closely with Operations, Product, Engineering, and Client Success.You will drive PHIL's quality strategy, ensuring company-wide adoption of quality standards and controls, and serve as a subject matter expert for leadership and cross-functional teams. This role owns the software quality and AI-enabled monitoring agenda and will help build Phil's long-term quality governance and operational scale.Responsibilities:AI and Automation Strategy for QualityDefine and own the strategy to scale quality through automation, software-based quality controls, and AI-enabled monitoring, reducing reliance on manual audit headcount.Build AI-driven monitoring that flags error signals in real time and surfaces risk patterns before they result in operational or patient-facing errors.Partner with Engineering and Product to embed automated quality checks directly into operational systems so quality is enforced at the point of work, not inspected afterward.Maintain a forward roadmap for emerging quality capabilities, evaluating new tools and techniques and integrating them into the operating model as they mature.Error Prevention and Predictive QualityShift the quality function from detecting errors after they occur to preventing them upstream through process controls, system design, and early-signal monitoring.Identify the conditions and process points that produce errors and drive design changes that remove the failure mode rather than catching it later.Build predictive indicators that allow the organization to intervene before a defect becomes a realized error.Cross-Functional Influence and AccountabilityOwn an escalation framework with assigned owners, target resolution dates, and defined escalation paths for every cross-functional quality issue.Drive quality issues to resolution across operational partner teams, holding partner leaders accountable to committed timelines.Originate and complete cross-functional quality improvement initiatives with documented, measurable outcomes such as error rate reduction or implemented process change.Engage partner leadership the moment issues are identified rather than allowing them to persist across review cycles.Urgency and Ownership of ExecutionMaintain a live initiative tracker covering milestones, owners, status, and blockers for all active quality projects.Deliver...