VodafoneThree - SOHO CVM Specialist

Working hours: Full time 37.5 hours per week - Monday to Friday You will create and deliver end-to-end marketing campaigns across channels including Email, SMS, MMS, and App Push notifications. This role is ideal for someone who has strong communication and relationship-building skills, commercial awareness, and the ability to turn customer insights into effective marketing activity. You will support key stages of the customer lifecycle, helping to deliver the right message to the right customers at the right time. You will build strong working relationships with the Telesales and Digital teams, helping to improve collaboration and ways of working across CVM, Digital, and Sales. You will own and deliver against CVM campaigns. Ensure that all activity is relevant, timely and engaging. You will deliver agreed strategic objectives across the business, taking proactive action to address any performance or demand gaps. You will ensure all CVM activity aligns with our brand and tone of voice, is legally compliant, and delivers a positive customer experience. You will monitor and report on the performance of marketing communications, providing recommendations to improve results, customer engagement, and commercial impact. You will have experience working within the SOHO customer segment and a strong understanding of their needs and challenges. You will have strong commercial acumen You will have experience applying data management and GDPR requirements to ensure effective governance, compliance, and the protection of customer data. You will have strong stakeholder management and collaboration skills, with the ability to build effective relationships and work successfully across cross-functional teams.