Senior AI Product Manager (Hybrid)

Skip to main contentMotorola Solutions values your privacyOur website is set to allow cookies. We use cookies to improve your website experience, the products and services we offer and to make your digital experience personalized to you. Learn more about the cookies we use on our website using this tool. You can set your cookie personal preferences. By using our site, you are accepting our Cookie Policy.Read Full Privacy MessageDeclineAccept CookiesSign InSenior AI Product Manager (Hybrid) page is loadedSenior AI Product Manager (Hybrid)ApplylocationsSchaumburg, ILChicago, ILAllen, TX (TX139)time typeFull timeposted onPosted 8 Days Agojob requisition idR65843Company OverviewAt Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.Department OverviewThe Design and Tools (D&T) organization creates the foundational framework that allows our teams to perform when it matters most. As a core part of the Centralized Managed Support Operations (CMSO) context, this team focuses on improving agent efficiency and enhancing customer self-service. We build solutions that center on safety and security, ensuring that our systems support confident operational performance across the globe.Job DescriptionAt Motorola Solutions, everything starts with our people. We are seeking a Senior AI Product Manager to lead and drive the Artificial Intelligence & Automation value stream within D&T. In this role, you will own the end-to-end strategy, roadmap, and execution of the AI value stream, collaborating with business operations to translate user requirements into proactive solutions. Guided by our corporate mission of "Solving for safer," you will augment human capabilities by leading data scientists to build custom predictive and prescriptive machine learning models. By focusing on the "Assisted Experience," this role delivers cognitive shortcuts that handle the mundane, automate workflows, and optimize support efficiencies for our agents, fields, and partners.Key Responsibilities:Strategic Vision & RoadmapDevelop the overarching strategy, vision, and roadmap for all AI projects to achieve business objectivesSeek and analyze user feedback to prioritize features on the product roadmap based on impact and feasibilityTrack key product metrics and analyze user behavior to inform product improvements and measure solution ROICross-Functional CollaborationCollaborate with global stakeholders to resolve conflicts and drive successful project deliveryDrive requirements, design, and architecture for AI projects in partnership with Salesforce and ServiceNow Product ManagersBuild and communicate the value of delivered solutions to leadership while managing product launchesAI & Predictive ModelingIdentify and prioritize AI use cases in the customer care domain to elevate support efficienciesPerform feature planning, prioritization, and execution for advanced automation capabilitiesDevelop AI project charters and statements of work (SOW) to obtain stakeholder buy-in for project initiationJob Requirements:Technical ExpertiseGenerative & Conversational AI to design and implement AI-powered features for customer-facing channels, including chatbots and virtual agentsNatural Language Processing (NLP) to apply sentiment analysis and topic modeling for trend detection and root cause identificationCloud Computing to work with leading public clouds such as AWS, Google Cloud, or AzureServiceNow & Salesforce to leverage platform features and enhance the support workflow ecosystemProfessional ExperienceCustomer Care Operations to support a high-volume...