About Capital One Canada.
For 30 years, we’ve been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We want to help Canadians succeed with credit, because we believe in people — in our customers, in our associates, and in talent like you!
About This Role
At this important milestone in Capital One’s history following the successful close of the Discover acquisition, Capital One is seeking an experienced and strategic sales leader to lead international acceptance, focused on the Canadian market. This role will report to the SVP and Head of International Acceptance within the Global Payment Network organization and will build and lead multiple teams of sales-focused individuals in closing acceptance gaps across the country. This role is ideal for someone with a strategic mindset, strong knowledge of and connections within the payments ecosystem, and strong leadership and influencing skills.
Discover is a rare and valuable global payments network with 70 million merchant acceptance points in more than 200 countries and territories. Even so, it is the smallest of the four US-based global payments networks. This acquisition adds scale and investment, enabling the Discover network to be more competitive with the largest payments’ networks and payments companies. This is a key foundation in Capital One's quest to build a global payments company. It will accelerate the company's long-standing journey to work directly with merchants to leverage its customer base, technology, and data ecosystem to drive more sales for the merchant and great deals for consumers and small businesses.
Key Responsibilities
Increase Discover network acceptance across the Canadian market.
Develop and execute strategies to expand our acceptance footprint across merchants, acquirers, and payment service providers.
Build and lead the multiple sales teams to achieve aggregate business metrics.
Bring further breadth and depth to our relationships across the payments ecosystem in Canada.
Monitor performance of existing partners, ensure that each is maintaining or improving on key results indicators.
Negotiate profitable contracts with new and existing partners.
Monitor market and competitor activity and provide feedback to company leadership and other key stakeholders.
Ensure compliance with local regulations by partnering closely with risk, legal, compliance, product and pricing teams to enhance merchant and customer experience.
Build relationships and work collaboratively with business partners and other support groups across Capital One to ensure connectivity with and support for key initiatives and growth plans.
Display a passion for coaching and developing others through their leadership style and presence, whether as direct reports or extended team members
Display a high degree of emotional intelligence, foster good team dynamics, respond effectively to employee concerns, and maximize the potential of team members
Pivotal Experience & Expertise:
Executive Relationship Management: Experience developing deep relationships with senior level partners across many organizations within an assigned country or region.
Market Expansion: Experience identifying and evaluating new market opportunities globally. Negotiation: Experience negotiating new agreements with new partners and maximizing profitability and impact of existing relationships and businesses.
Team Leadership: Experience building, motivating and developing high-performing teams, with a track record of attracting and leading top talent.
Innovation Leadership: Experience providing creative solutions and focused on important success drivers. Experience facilitating teams to innovate, create and be open to change.
Sales Excellence: Experience leading a sales organization to drive growth by building structure, process, and discipline leveraging best practices from across the industry.
Critical Competencies:
Strategic Pipeline Management
Analyze critical customer data to identify bottlenecks and drive sales cycle through-put
Aggressively pursue new relationships and new opportunities with existing partners
Leverage relationships to bring to life strategic plans over multiple year roadmaps
Deep experience in B2B negotiations across partner types and cultures
Results Orientation
Proven track record of removing obstacles and influencing senior-level executive stakeholders across divisions and lines of business to achieve results
Balanced use of curiosity, creativity and problem solving to optimize results and impact
Influence
Excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company, as well as external stakeholders, to manage, inform and influence outcomes
Leveraging data, business context, industry knowledge and broad perspective to find mutually beneficial paths forward
Basic Qualifications
Bachelor's degree in business, management, finance, marketing or a related field
At least 10 years of experience in client management, business administration or related experience At least 5 years of leadership experience
At least 5 years of payments experience
Preferred Qualifications
MBA preferred
At least 7 years of leadership experience
At least 10 years of payments experience
Working at Capital One.
Enjoy a hybrid work environment, with 3 days in the office. Build a comfortable workspace with our one-time, Work From Home allowance and enjoy our head office located conveniently across the street from Union Station.
Live well—physically, financially and emotionally. Receive support for you and those who are most important to you, with full coverage for spouses, domestic partners, and dependents. With up to $3000 in mental health coverage and up to $5000 in tuition subsidies per year—and much more—you’ll discover that Capital One is committed to helping you live your best life.
This posting is for an existing vacancy. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es). Incentives could be discretionary or non discretionary depending on the plan.
We embrace the responsible use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. However, no hiring decisions are made using AI as every hiring decision is made by our hiring managers, business interviewers, and recruitment professionals. Our teams are equipped with training that empowers them to use AI responsibly.
We may use your information for automated decision making. We may, for certain purposes, render a decision based exclusively on automated processing of your personal information as a part of the candidate screening process.
Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at ARCanada@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).