Payments Operations Analyst

Join the Sony Engagement Platform Services (SEPS) Team, where innovation meets collaboration in the dynamic world of digital engagement. At SEPS, we are building the next-generation platform that powers how fans connect with the content—and the creators—they love. Our mission is to unlock meaningful, data-driven engagement across Sony’s entertainment ecosystem, from games and anime to music, film, and live experiences—empowering both internal teams and external partners to build at scale. Our mission is to create a world-class engagement platform that not only enhances existing revenue streams but also drives new opportunities through a robust ecosystem of partners and creators. By decoupling application development from platform services, we empower our teams to deliver exceptional solutions with agility and efficiency.  If you are passionate about shaping the future of digital engagement and want to be part of a vibrant community that values creativity and collaboration, we invite you to explore the exciting opportunities within our team. Together, we will shape the future of fan experiences and define the foundation for what’s possible in the realm of engagement. To learn more visit: www.sony.com/en/SonyInfo/technology/stories/entries/sep_introduction/ POSITION SUMMARY We are seeking a Payments Operations Analyst to support the Sony Engagement Platform, helping Sony operating companies consume SIE's payment orchestration capabilities and related commerce services globally. This role   sits at the intersection of platform operations and   OpCo   activation, focusing   on payment performance monitoring, operational reporting, onboarding readiness, issue coordination, testing   support   and process documentation.   The successful candidate will work closely with SIE Global Payments, Sony Engagement Platform, product, engineering, risk,   fraud   and regional business teams to help ensure payment services are operationally reliable,   measurable   and scalable. This role requires strong attention to detail, analytical curiosity, sound operational   judgement   and the ability to turn payment data and operational feedback into clear actions.   Overall, we are looking for an individual who is passionate about our brand and what they do, has a high sense of integrity and excels in building strong relationships by deeply caring about others, including our customers.   JOB RESPONSIBILITIES   Monitor payment performance, transaction trends and operational indicators for Sony   operating   companies, producing operational reporting and issue tracking that helps   identify   anomalies, processing issues, customer   friction   and optimisation opportunities.   Prepare regular and ad hoc reporting covering payment performance, onboarding status, operational risks, open   issues   and follow-up actions.   Partner with SIE Global Payments   and   Sony Engagement Platform stakeholders to interpret payment data and translate findings into practical recommendations.   Support onboarding and readiness activities, including Payment Service Provider (PSP)   setup, configuration, testing   coordination   and   other   operational   tasks .   Maintain operational trackers, action logs and supporting materials for payment success plans, service   reviews   and stakeholder discussions.   Coordinate payment-related issue triage across Sony operating companies,   PSPs   and internal Sony teams, ensuring actions, owners and status updates are clearly captured.   Support UAT, production testing and post-launch checks for new payment methods, payment providers, platform   enhancements   and operational changes.   Document repeatable processes, configuration requirements, escalation   paths   and operational playbooks for Sony Engagement Platform payment services.   Assist   with payment fee, settlement, reconciliation,   performance   and process analysis to   identify   opportunities to reduce friction, improve reliability or support cost optimisation.   Collaborate with risk, fraud, data   science   and platform teams where payment operations   intersects   with decisioning, refunds,   chargebacks   or payment feedback-loop data.   Represent operational insights from Sony operating companies in internal planning discussions, helping teams understand recurring issues, reporting needs and process gaps.   Occasional domestic or international travel may be   required   for team collaboration, onboarding or partner meetings.   Flexibility to accommodate meetings with global colleagues and partners across time zones is expected.   Honesty, trustworthiness and ethical conduct are material requirements for the responsibilities outlined above   QUALIFICATIONS FOR POSITION   Your qualifications and experience should include:     5 + years of experience in payment operations or a related operational analytics role.   Experience   monitoring   operational performance,   identifying   issues   and coordinating follow-up actions across multiple stakeholders.     Experience with UAT, production testing, incident tracking, reconciliation, payment   reporting   or operational readiness processes.   Strong analytical mindset, with the ability to interpret operational and payment data and communicate clear, practical insights.   Excellent attention to detail, with the ability to   maintain   accurate   documentation, action   logs   and status reporting.   Experience working with cross-functional teams across operations, product, engineering, finance, risk, fraud, customer   support   or external partners.   Ability to manage multiple workstreams, prioritize effectively and   operate   in a fast-paced, evolving environment.   Clear written and verbal communication skills, with the ability to explain operational issues and recommendations to both technical and non-technical audiences.   Proficiency   using approved AI tools to accelerate analysis,   identify   patterns, synthesise complex inputs and support documentation, while   validating   outputs and applying   appropriate judgement   around data sensitivity.     Desirable   Experience in the video games industry or digital entertainment industry.   Experience with PSPs, acquirers, card schemes, payment   methods   or payment orchestration platforms.   Experience supporting multi-tenant, platform,   marketplace   or global ecommerce environments.   Working knowledge of SQL, Snowflake, Tableau, Power BI or similar data and business intelligence tools.     We are committed to creating an inclusive employee experience for you to thrive as part of Sony’s purpose to “fill the world with emotion through the power of creativity and technology. ”        Benefits:         SCA offers benefits-eligible employees ( generally regular   employees scheduled to work 20 or more hours a week) a comprehensive benefits program that offers coverage and support for employees and their family’s physical, emotional, and financial well-being.             What we offer you:     Comprehensive medical, prescription drug, dental, and vision coverage   with coverage for spouses/domestic partners and child dependents, including access to a Health Savings Account (HSA) and Flexible Spending Account (FSA)     Employee   assistance   plan and comprehensive behavioral health benefits    Fertility benefits, including, surrogacy, and adoption   assistance   programs      Basic and supplemental life insurance for employees as well as supplemental life insurance coverage for their spouses/domestic partners and children     Voluntary benefits such as group legal, identity theft protection, accident, and hospital indemnity insurance     Short-term & long-term disability plans      Up to   12 weeks   of paid parental and caregiver leave      401(k) Plan with pre-tax, Roth, and after-tax options and company match with immediate vesting    Education   assistance   and student loan programs            Other Programs:       Flexible Work Arrangements, including remote and hybrid work schedules Time off to include vacation, paid holidays, sick leave, Summer Fridays ( early release ), and a winter break between Christmas and New Year’s Day (based on business needs)    Referral bonuses (subject to eligibility)      Matching gift program      A wide variety of employee business resource groups (EBRGs)      Special discounts   on Sony products, offered exclusively to Sony employees    Employee stock purchase plan (Sony covers commissions and fees for your Sony stock purchases made through after-tax payroll deductions)        The   anticipated   annual base salary for this position is $100,000 to $120,000. This   range does not include any other compensation components or other benefits that an individual may be eligible for. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.    #LI-AS1 SCA will consider qualified applicants with arrest or conviction records   in accordance with   applicable law.    All qualified applicants will receive consideration for employment without regard to any basis protected by applicable federal, state, or local law, ordinance, or regulation. Disability Accommodation for Applicants to Sony Corporation of America Sony Corporation of America provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. For reasonable accommodation requests, please contact us by email at careers@sonyusa.com or by mail to: Sony Corporation of America, People Experience Department, 25 Madison Avenue, New York, NY 10010. Please indicate the position you are applying for. We are aware that unauthorized individuals or organizations may attempt to solicit personal information or payments from job applicants by impersonating our company through fraudulent job postings.  We take these matters seriously but cannot control third-party websites. 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