Manager of Centralized Intake

Overview

Streamline Referrals. Lead with Care. Improve Access.

 

We are seeking a Manager of Centralized Intake to join our team. In this leadership role, you will report directly to the Senior Director of Care Coordination and oversee all referral vendor operations for subscribing market facilities. You will ensure timely responses to referrals, manage a team of Intake Coordinators, and drive process improvements that enhance efficiency and patient access to care.

 

 

Key Responsibilities

• Monitor and manage all eReferral vendors for subscribing market facilities.

• Lead Intake Coordinators, overseeing the acceptance and/or response to all eReferrals.

• Maintain oversight of process execution, reporting, schedule management, and quality monitoring.

• Maximize efficiencies in referral acceptance, non-admission processes, and pending patient management.

• Provide training, coaching, and user support to Intake Coordinators.

• Troubleshoot vendor or system issues and resolve slow response times.

• Collaborate with regional sales, operations leadership, and agency personnel to align referral processes.

• Manage and update agency profiles within the referral platform.

• Ensure referrals are archived accurately after action.

• Develop best practices for referral vendor usage across all locations.

• Prepare and analyze reports to track portal activity and ensure data integrity.

• Participate in after-hours on-call rotation and deliver training for new employees as needed.

About You

Qualifications

• High school diploma or equivalent with customer service experience required; Bachelor’s degree in business, social work, psychology, nursing, or equivalent business experience preferred.

• LPN/LVN certification preferred.

• 3+ years of management experience in Centralized Admissions.

• 5+ years of hospice and/or home health experience.

• Strong organizational and customer service skills.

• Hospice or medical office experience preferred.

• Proficient in Microsoft Office applications (Word, PowerPoint, Excel, Outlook).

Skills & Competencies

• Strong leadership and communication skills.

• Ability to work in an interdisciplinary setting.

• Detail-oriented with strong problem-solving abilities.

• Skilled in managing business and clinical files systematically.

We Offer

Benefits for All Associates (Full-Time, Part-Time & Per Diem):

• Competitive Pay
• 401(k) with Company Match
• Career Advancement Opportunities
• National & Local Recognition Programs
• Teammate Assistance Fund

 

Additional Full-Time Benefits:

• Medical, Dental, Vision Insurance
• Mileage Reimbursement or Fleet Vehicle Program
• Generous Paid Time Off + 7 Paid Holidays
• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
• Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
• Free Continuing Education Units (CEUs)
• Company-paid Life & Long-Term Disability Insurance
• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

 

Apply today and help us streamline referrals, lead with care, and improve access—one patient at a time.

Legalese

• This is a safety-sensitive position
• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet state specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace

 

Our Company

At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.

 

Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.

 

Our nationwide reach is powered by a family of trusted brands that include:

• Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon
• Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care
• Home health care: Heartland Home Health
• Advanced illness management: Illumia Health

 

With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.