OFFICER, Customer Service Ambassador, Treasures, Consumer Banking Group

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities

• Provide exceptional customer service and support to high-net-worth clients in the Treasures segment of the Consumer Banking Group
• Assist clients with a wide range of banking and financial services, including account management, investment advisory, and wealth planning
• Proactively identify client needs and provide tailored solutions to enhance their banking experience
• Maintain a deep understanding of the bank's products, services, and policies to effectively address client inquiries and concerns
• Collaborate with cross-functional teams to ensure seamless service delivery and client satisfaction
• Participate in client events and outreach activities to build strong relationships and foster client loyalty

Requirements

• Minimum 2 years of experience in a customer service or client-facing role, preferably in the banking or financial services industry
• Strong communication and interpersonal skills, with the ability to interact with clients from diverse backgrounds
• Excellent problem-solving and decision-making abilities, with a focus on delivering exceptional customer service
• Proficient in the use of relevant banking and financial software applications
• Ability to work in a team environment and collaborate effectively with colleagues
• Commitment to continuous learning and professional development

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Location:

Wenxin Branch

Job:

Customer Service

Schedule:

Regular

Employee Status:

Full time