Field Services Engineer

Responsible for technical service (e.g., inspection, repair) and support of the hemodialysis equipment, peritoneal dialysis equipment, dialyzer re-processing equipment, water treatment systems and other related medical equipment in the dialysis facilities including but not limited to dialysis chair and body composition monitor. Can be assigned as an in-house engineer in major accounts with large machine installation. 

1. Serves as an effective team member and role model for other team members.

2. Maintains accurate & complete inventory of medical equipment & systems in assigned areas.

3. Provides timely & effective technical services (e.g., inspections, repairs, upgrades & overhauls) on dialysis equipment/systems (including water treatment) in assigned areas.

4. Participates in the planning, installation, and integration of dialysis equipment and/or water treatment system.

5. Provides user and technical training to the customer personnel who are assigned to operate the medical equipment.

6. Effectively documents (e.g., handwritten, computer, & photo as appropriate) all service activities … including assessment of services needed & categorization of services provided.

7. Provides consultation and impromptu in-service to clinicians regarding proper, safe and effective use & care of medical equipment and water treatment system.

8. Develops and/or makes recommendations regarding inspection procedures.

9. Participates in the assessment process to determine which equipment is due for replacement and/or decommissioning.

10. Coordinates with the customer service representatives and provides/validates the accuracy of information pertaining to machine and customer inquiries and/or complaints and ensures fast turnaround time of service.

11. Can be assigned as an in-house engineer in big accounts with requirement to respond within 1-2 hours from notification.

12. Compassionate with the needs of other team members, may perform other duties as required or assigned.