Registered Nurse -Call Center Telephone Triage RN | Patient Access Center | Full-Time | Days

Overview

Under the direction of the appropriate manager, administrator, the triage nurse will handle telephone inquiries from patients who are seeking medical information and/or medical attention regarding their medical condition. The triage nurse will be able to answer questions, schedule appointments as the patient's condition requires and provide limited health education as per established protocols, policies, the Nurse Practice Act and other guidelines as applicable.

Responsibilities

Screens and responds to patient phone calls, directing toPrimary Care or Specialty provider or clinic staff as needed.

Triage intake and scheduling protocols for multiple providers.

Furnishes medical advice per approved triage protocol.

Schedules urgent appointments, based on necessity andacuity, by offering the earliest appointment available witheach provider.

Enters necessary information into EMR and other systems asrequired.

Accurately documents each telephone encounter with thepatient in the EMR for continuity of care.

Provides appropriate follow up to encounters as necessary.

Monitors task documentation to ensure completion withinorganizational standards.

Process medication refills as per protocol.

Qualifications

Experience Requirements:

2 years Clinical experience as a Registered Nurse required

 

Education: Associates Nursing required

 

Travel: Up to 10%

 

Additional Duties:

 

Additional duties as assigned may vary.

 

UFJPI is an Equal Opportunity Employer and Drugfree Workplace