HR Systems Specialist

The HR Systems Specialist supports and maintains Oracle Fusion Cloud HCM applications with a primary focus on production support, incident management, and continuous process and system improvement through HR Help Desk. This role serves as a primary liaison between HR, Payroll, Benefits, IT, business stakeholders, vendors, and Oracle Support to ensure production issues are resolved efficiently while maintaining system stability, service levels, and a positive user experience.

What you will do: 

• Manage, triage, prioritize, and resolve Oracle Cloud HCM production incidents and enhancement requests using Oracle HR Helpdesk, ServiceNow, Jira, or similar ticketing systems.

• Perform root cause analysis, troubleshoot application issues, identify system impacts, and coordinate resolutions with business users, IT teams, Oracle Support, and third-party vendors.

• Support Oracle Cloud HCM modules including Payroll, Time and Labor, Absence Management, Benefits, Core HR, Recruiting, HR Help Desk, Compensation, Performance, Goals, Journeys, and Position Management.

• Analyze business requirements and recommend scalable solutions that align with business processes, internal controls, and Oracle best practices.

• Support security, approval workflows, organizational structures, employee self-service transactions, page configurations, scheduled processes, integrations, and related system administration activities.

• Develop and support OTBI, BI Publisher, HCM Extracts, and FDI reports as needed for operational, compliance, and business reporting.

• Coordinate system testing, regression testing, user acceptance testing, quarterly Oracle release validation, and production deployments.

• Communicate issue statuses, risks, priorities, resolution plans, and business impacts to stakeholders while supporting SLA commitments.

• Create and maintain support documentation, knowledge articles, troubleshooting guides, business process notes, and standard operating procedures.

• Identify recurring production issues and recommend process improvements, automation opportunities, and system optimizations to improve user experience and operational efficiency.

   

What you need to have:

• Bachelor’s degree or equivalent related experience in Information Systems, Computer Science, Human Resources, Business Administration, or a related field preferred.

• Five or more years of experience supporting Oracle Fusion Cloud HCM applications.

• Hands-on production support experience with HR Help Desk, Payroll, Time and Labor, Absence Management, Benefits, Core HR, and related HCM processes.

• Experience managing production incidents, ticket triage, root cause analysis, change management, testing, and Oracle quarterly release validation.

• Strong working knowledge of Oracle Cloud HCM security, approvals, reporting, integrations, scheduled processes, and configuration dependencies.

• Experience with OTBI, BI Publisher, HCM Extracts, HDL, REST APIs, Redwood, and Fusion Data Intelligence preferred.

• Excellent analytical, problem-solving, communication, and stakeholder management skills with the ability to manage multiple priorities independently.