Installation Supervisor in CIS&KZ

Date Posted:

2026-07-15

Country:

Kazakhstan

Location:

Syganak str., 43, 3rd floor, Astana, 010000, Kazakhstan

Job Title

New Equipment Supervisor, Field Service

Role Overview

Would you like to join a truly international, talent‑driven company that values Safety, Ethics, Quality, Innovation, and Employee Opportunity?

OTIS is growing, and we are looking for a talented New Equipment Supervisor (Project Manager) to lead and manage volume installation and construction projects, while supporting our distributor network across the region (15 countries).

Key Responsibilities

1. Project Management
• Manage projects end‑to‑end, covering the full lifecycle: planning, execution, technical support, and close-out
• Prepare cost estimations and ensure alignment with project budgets
• Monitor and manage project financials, including accounts receivable and payable
• Maintain professional communication with customers and main contractors; participate in commercial and technical negotiations
• Lead conflict resolution processes with customers in alignment with OTIS business objectives
• Coordinate with manufacturing facilities to define and calculate modernization and upgrade solutions
• Ensure adherence to project timelines, budgets, and quality standards
• Coordinate with subcontractors, suppliers, and customers throughout all project stages
• Support preparation and review of commercial offers and contractual documentation
• Organize and lead customer meetings; provide regular project status updates
Supervise installation completion and ensure all technical, administrative, and regulatory requirements are met for final handover

2. Technical Process Control & Coordination
• Handle customer claims, complaints, and warranty cases
• Work closely with factories, technical experts, and field teams
• Organize and deliver technical and product training for sales teams, service engineers, and distributors
• Ensure compliance with OTIS safety standards, local regulations, and certification requirements
• Lead technical alignment meetings with factories to confirm solutions and gather engineering data
• Travel to customer and distributor sites within Kazakhstan and internationally

3. Financial & Administrative Control
• Prepare commercial proposals, variation orders, and cost estimates for additional scope
• Monitor contractual obligations and milestone performance
• Prepare management reports for internal and external stakeholders
• Coordinate with the Legal Department on claims, disputes, and contractual matters

4. Partner & Subcontractor Management
• Organize and conduct meetings with customers, partners, and subcontractors
• Ensure compliance with contractual terms and requirements
• Coordinate subcontractor activities, including review and approval of proposals for installation and services

5. Training & Certification
• Organize training programs and certification processes for employees and partners
• Develop training materials and conduct instructional sessions
• Ensure subcontractors and local teams are certified in accordance with OTIS standards across CIS countries
• Implement structured training programs for contractors, distributors, and service teams

6. Service Project Oversight
• Provide support from a service and maintenance perspective across projects
• Interact directly with customers regarding service quality and performance
• Coordinate corrective actions to address deficiencies and ensure compliance with OTIS standards
• Support development of spare parts sales and modernization solutions
Requirements
• Bachelor’s degree in a technical field
• Minimum 3 years of experience in the elevator and escalator industry
• Experience in a similar role (project management / field operations)
• Proven people management experience with strong leadership skills

• Ability to coach, train, and develop teams
• Strong customer-oriented mindset with excellent communication skills
• Fluent in Russian; English at Intermediate level or higher
Employment Conditions
• Working schedule: Monday–Friday, 09:00–18:00
• Voluntary Medical Insurance (DMS)
• Corporate mobile communication
• Office location: Astana, Kazakhstan (Syganak Street, 43)

What We Offer

We provide intensive training in technology, processes, and soft skills, along with continuous support and knowledge sharing with experienced colleagues in an international environment.

Apply today to join us and build what’s next!

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext! 

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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