Executive Lounge Attendant (Part Time)

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work. As an Executive Lounge Agent, you'll provide exceptional, personalised service while creating a welcoming and refined lounge experience for our guests. By anticipating individual needs, building genuine connections, and paying attention to every detail, you'll help create memorable moments that reflect Hilton's commitment to world-class hospitality.

 

Discover Your Next Destination

Located in the heart of Perth's CBD, Parmelia Hilton Perth combines contemporary elegance with warm hospitality. Just moments from Elizabeth Quay, Brookfield Place, and the city's premier business and entertainment precincts, the hotel offers exceptional dining experiences, stylish accommodation, and outstanding service. As part of Hilton's flagship hotel in Western Australia, you'll have the opportunity to build a rewarding career while creating memorable experiences for our guests every day.

 

A World of Rewards

• Enjoy the convenience of a fully provided and laundered uniform 
• Complimentary fresh and healthy meals while on duty
• Personalised development with support from our on-site Learning & Development Manager, plus global career opportunities across Hilton.
• Make a meaningful impact through our award-winning Corporate Responsibility programmes – learn more (Responsible Business | Travel with Purpose | Hilton TWP)
• Go Hilton Team Member Travel Program – enjoy heavily discounted hotel stays from as little as $70 per night across the globe
• Fitness Passport - access a wide network of gyms and fitness centres Up to 25% off Food & Beverage across participating outlets
• Year-round recognition programmes celebrating your contributions and achievements
• Wellbeing initiatives to support your mental and physical health

Here’s what you’ll do during a typical day:

• Guest Service Excellence:  Deliver personalized check-in/out for VIP and executive guests. Anticipate and respond to guest needs with professionalism and discretion.
• VIP Services & Special Requests:  Coordinate dining, transport, and personalized amenities for VIPs. Ensure all special requests are fulfilled to luxury standards.
• Lounge & Room Maintenance:  Maintain executive lounge cleanliness and readiness. Collaborate with housekeeping to uphold room standards.
• Cross-Department Collaboration:  Communicate guest preferences and feedback to relevant teams. Work closely with concierge, F&B, and housekeeping for seamless service.
• Problem Solving:  Resolve guest concerns promptly and professionally. Proactively prevent service disruptions.
• Guest Engagement:  Share information on hotel amenities and local attractions. Offer tailored recommendations based on guest interests.
• Reporting & Administration:  Update guest profiles and prepare daily reports on interactions and VIP services.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• A minimum of 6 months of full Australian working rights (sponsorship is not offered)
• Be physically based in the Perth Metropolitan Area or willing to relocate (no relocation allowance is offered)
• Previous experience in luxury guest relations, executive floor, concierge, or VIP services.
• Strong communication and interpersonal abilities with a guest-centric approach.
• Skilled in handling high-profile guests with professionalism and confidentiality.
• Ability to anticipate needs and resolve issues efficiently.
• Familiarity with hotel PMS and luxury service standards.
• Fluent in English; additional languages are a plus.
• Available to work nights, weekends, and holidays.