Manager Patient Access-CHI Sr Vincent NoSherwood-InfirmaryLR

Where You’ll Work

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system.

Job Summary and Responsibilities

As our Manager of Patient Access, you will lead the strategic and operational optimization of patient access initiatives across our primary and specialty care clinics and virtual service lines. This high-impact role is designed for a visionary leader who can harmonize operational efficiency with a patient-centered approach. You will serve as a key architect in designing standardized scheduling practices, driving governance, and expanding our innovative Virtualist Model to improve clinical throughput and patient outcomes across the Dignity Health Medical Foundation network.

 

Every day you will leverage business intelligence and data analytics to monitor access capacity, refine scheduling workflows, and balance the needs of new and returning patients to reduce clinician burnout. You will collaborate cross-functionally with Market Leadership, Clinical Operations, Revenue Cycle, and the CommonSpirit Command Center to troubleshoot access barriers, implement best-in-class digital touchpoints, and oversee the performance of our virtual care staff, including MAs, RNs, and APPs.

 

To be successful in this role, you will possess a versatile background in project management, process improvement, and healthcare operations. You will be an expert at translating complex data into actionable strategies that streamline the patient journey and enhance slot utilization. Your ability to engage physician champions and administrative stakeholders will be critical as you drive systemic improvements, ensure scheduling accuracy, and maintain a culture of excellence in patient service and operational health.

 

Key Responsibilities Include:

• Operational Optimization: Design and implement comprehensive scheduling policies and standardized workflows to maximize clinic capacity and throughput.
• Data-Driven Decision Making: Utilize business intelligence to identify improvement opportunities, reduce appointment no-shows, and optimize template management.
• Strategic Collaboration: Act as a central point of contact for stakeholders, including clinical leadership and revenue cycle teams, to resolve escalations and foster cross-departmental alignment.
• Patient Journey Innovation: Map and refine the end-to-end patient experience, focusing on reducing wait times and enhancing digital/asynchronous care accessibility.
• Virtual Care Leadership: Drive the design and execution of the Virtualist Model, providing oversight and support for virtual Medical Assistants, Nurses, and Advanced Practice Providers.
• Quality & Risk Management: Conduct regular audits and quality assurance reviews to ensure scheduling integrity, identifying systemic risks and implementing proactive corrective measures.

Job Requirements

Required 

Masters Other, in healthcare related field

Masters Other in Business Administration with healthcare experience, or a combination of education and experience.

Experience working with budgets, creation of action plans, interpersonal communication and influencing skills, ability to manage multiple projects and time, demonstrated ability to execute.

 

Preferred

7-9 years,  Minimum of 8 years of experience in healthcare administration, with a proven track record of leadership and process improvement; equivalent experience acceptable.

Project Management experience in a healthcare environment preferred.