Customer Success Manager Core - Portuguese Speaker
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Job Category
Customer SuccessJob Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
We are looking for an exceptional Customer Success Manager to play a key role in nurturing SMB Customers. In this role, you will be the key point of contact for our customers working towards successfully sustaining and expanding their business with us over time. The key to achieving this success are the effective adoption, facilitating their technical success while nurturing their overall aptitude, showcasing high impact results that align to a customer’s business objectives, and continuous strategic and relationship alignment
Role Summary
As a Customer Success Manager (CSM), you will:
Serve as a trusted advisor to SMB customers.
Drive product adoption, customer value realization, and long term success.
Bridge business objectives with Salesforce platform capabilities.
Help customers optimize ROI and embed Salesforce as a strategic part of their technology stack.
Identify and preempt renewal risk and raise Red Flag. Co-create risk mitigation plan
Key Responsibilities
Effective Adoption
Understanding a customer’s journey, maturity, and value proposition for each solution
Advise customers on platform architecture, governance, workflows, and best practices
Translate customer objectives into platform use cases and solutions
Business Value Realization & Relationship
Understand and articulate the customer's executive priorities and defined initiatives where Salesforce products can have an impact
Quantify and describe the business value created by the customer's use of Salesforce products. Conduct Business Value Reviews with senior leader or executive-level audience
Build trusted relationships with senior stakeholders
Operational Excellence
Develop customer success plans aligned with business outcomes
Serve as the main point of contact, leading regular calls, ongoing communications, and facilitate/conduct strategic discussions tailored to the client audience
Partner with Product, Support, Professional Services, Engineering, and Sales to ensure delivery of all commitments. Especially with Sales to strategize retention and expansion
Coordinate issue resolution and customer escalations
Imp: Actively participate in identifying the early warning signals for renewal risk. Coordinate and drive the risk mitigation with help from internal stakeholders
Preferred Qualifications
+6 Years Experience in Customer Success, Consulting, Professional Services, or SaaS.
English and Portuguese fluency.
Strong consultative and stakeholder management skills.
Excellent communication, presentation, and program management skills.
Analytical mindset with the ability to demonstrate business value
Salesforce product knowledge is a bonus
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
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