JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Workspace Experience & Facilities Coordinator

Role Overview

Serve as the first impression and primary point of contact for employees, visitors, and clients in the workspace, delivering exceptional corporate hospitality while providing comprehensive operational support to Facilities Management. This integrated role combines excellence in user experience with proactive facilities coordination, ensuring memorable workplace experiences and the continuous functionality, safety, and efficiency of the facilities.

The Coordinator is expected to proactively anticipate and deliver on clients' needs, acting as a key liaison between hospitality services, building operations, and end users—ensuring a seamless experience that balances human warmth with operational excellence.

Responsibilities

Client Service and Experience (40% of time)

• Welcome visitors, clients, employees, and vendors with enthusiasm, warmth, and professionalism
• Serve as the visible face of the organization, ensuring positive and memorable first and last impressions
• Serve as the initial point of contact for all Client employee inquiries, issues, and feedback
• Proactively anticipate the needs of visitors and employees, providing personalized services before the request are made
• Provide orientation and tours to new visitors and employees about the facilities
• Support the People team on Day 1 readiness for employee onboarding and welcome processes
• Build meaningful relationships with Client employees and visitors to foster a positive workplace culture
• Maintain a positive, empathetic, and solution-oriented attitude toward any request

Operations and Facilities Management Support (40% of time)

• Conduct daily facility walkthroughs to verify general conditions (lighting, HVAC, cleanliness, furniture) before they impact users
• Log and track work orders in the Client's CMMS system ensuring timely resolution
• Act as liaison between end users and the Facilities Management team for all operational matters
• Coordinate access and tracking of vendors and contractors on-site verifying compliance with safety protocols
• Report operational anomalies to the Facilities Manager immediately and support communication of scheduled maintenance to affected users
• Assist in updating operational reports and facilities KPIs, monitoring critical consumables inventory and alerting about replenishment needs before shortages occur

Request Management and Problem Resolution (10% of time)

• Receive and respond to facility-related requests or issues within one business day implementing temporary solutions for minor operational failures
• Identify operational and safety risks, escalating as appropriate
• Implement temporary solutions for minor operational failures
• Document incidents and follow up until closure ensure workspaces are stocked and maintained
• Support administrative assignments related to facilities, such as updating records and assisting with budget tracking

Events and General Administration (10% of time)

• Support coordination and operationalization of corporate events including preparing meeting spaces and ensuring incident-free operations
• Coordinate with FM on space conditioning for special events
• Prepare meetings and ensure incident-free operations
• Perform administrative assignments as needed
• Participate in evacuation drills and emergency simulations ensuring all users are informed and comfortable with procedures

Requirements

Education

• Higher education in Marketing, Communications, Public Relations, Tourism, Hospitality, Business Administration, Industrial Engineering, or related fields. Note: with emphasis on initiative, customer service orientation, and proactive resolution focus.

Experience

• Minimum 2-3 years of experience in corporate hospitality management, concierge services, or customer service in corporate environments
• Experience in operational support, facilities coordination, or general services management (desirable)
• Experience working with clients at all levels of an organization
• Experience in vendor management and contractor coordination

Technical Skills

• Fluent English (oral and written)
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Basic budget management skills
• Analytical capability for data interpretation and KPIs

Personal Competencies

• Excellent communication and active listening skills
• Initiative, responsibility, and flexibility
• Customer service orientation with proactive resolution focus
• Excellent organizational and time management skills
• Ability to work collaboratively in teams
• High adaptability to dynamic environments
• Critical thinking and decision-making under pressure

At JLL, Experience Services team members are "experts who create value through lasting partnerships." It is our goal to provide workplace experiences that will be remembered for a long time by our clients. We set the standard for superior experiences for both our clients and our teams.

This hybrid role combines excellence in corporate hospitality with critical operational support to Facilities Management, ensuring a comprehensive experience that balances human warmth with operational efficiency of the facilities.

Location:

On-site –Bogota, COL

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Jones Lang LaSalle ("JLL") está comprometida a trabajar con personas con discapacidades y proporcionarles accesibilidad. Si necesita un ajuste razonable para cualquier parte del proceso de empleo – incluyendo la candidatura en línea y/o el proceso general de selección – puede enviarnos un correo electrónico a HRSCLeaves@jll.com. Este correo electrónico es solo para solicitar un ajuste razonable. Por favor, dirija cualquier otra consulta general de reclutamiento a nuestra página Contáctanos > Quiero trabajar para JLL.