Implements reliable, scalable, and high-performance solutions across teams. Contributes to design documents. Owns implementation and rollback plans. Maintains quality checklist and related documentation with minimal guidance. Quantifies and ensures the health and compliance of a service according to Engineering and industry standards with minimal guidance. Collaborates within and across teams (e.g., within Service Engineering, across a service) by proactively and systematically sharing information with an appropriate level of detail for their audience. Proactively manages dependencies for their work with others. Develops and leverages information and knowledge base (e.g., customer, product, industry, troubleshooting guides) to contribute to conversations within their team with minimal supervision. Identifies security issues and recommends potential mitigation strategies to address underlying causes. Develops security guidance and models to address issues and to contribute to the definition of practices. Suggests and drives appropriate guidance, models, response, and remediation for issues. Troubleshoots system issues and partners with engineering teams to conduct root cause analyses. Communicates and drives adherence to security policies and procedures. Contributes to service design by identifying and recommending optimal configurations of technology components with awareness of cost management, and service health, security, resiliency and reliability, while taking into account scalability of services. Demonstrates expertise in service and/or system design, interactions between technology layers and components, functions of infrastructure, and dependencies at scale. Adjusts configurations and defines infrastructures to improve the availability, reliability, efficiency, observability, and/or performance of supported products and services, with minimal guidance from other engineers. Actively participates in collaborative reviews with the engineering teams that develop and/or manage services and other stakeholders, and shares learnings and recommendations across engineering teams and other stakeholders working on related services within their organization. Contributes to designing a service/system in a manner that allow for robust and scalable measurement of quantifiable metrics for assessing health, quality, and functionality. 10+ years of software engineering experience Proven track record of delivering large-scale services or products Experience leading complex cross-team initiatives Distributed systems Cloud computing System architecture Performance and scalability Security and reliability engineering
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