Bilingual Spanish - Technical Support Specialist

Webroot

Waterloo, CanadaCA$60k–CA$90kPosted Jul 28, 2026

OPENTEXT - THE INFORMATION COMPANYOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered.At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us. YOUR IMPACTA Production Support Specialist role at OpenText is more than just a job; it's an opportunity to make a difference. As a key contributor, you'll be instrumental in supporting cutting-edge Business Network solutions that enhance the security, stability, and profitability of our Clients' businesses.WHAT THE ROLE OFFERS<ul style="margin-bottom: 0in; margin-top: 0px;"><li style="line-height: 12.85pt; background-color: white; margin: 0in 0in 8pt 32px; font-size: 12pt; font-family: Aptos, sans-serif;">Learn to support OpenText products, a global leader in Information Management.</li><li style="line-height: 12.85pt; background-color: white; margin: 0in 0in 8pt 32px; font-size: 12pt; font-family: Aptos, sans-serif;">Be part of a high-performance team guided by best governance practices.</li><li style="line-height: 12.85pt; background-color: white; margin: 0in 0in 8pt 32px; font-size: 12pt; font-family: Aptos, sans-serif;">Receive practical and financial incentives for continuous improvement.</li><li style="line-height: 12.85pt; background-color: white; margin: 0in 0in 8pt 32px; font-size: 12pt; font-family: Aptos, sans-serif;">Support various Forbes top 500 clients.</li><li style="line-height: 12.85pt; background-color: white; margin: 0in 0in 8pt 32px; font-size: 12pt; font-family: Aptos, sans-serif;">Engage directly with clients and OpenText teams from around the world.</li></ul>WHAT YOU NEED TO SUCCEED<ul style="margin-bottom: 0in; margin-top: 0px;"><li style="line-height: 12.85pt; background-color: white; margin: 0in 0in 8pt 32px; font-size: 12pt; font-family: Aptos, sans-serif;">Proficiency in English and Spanish</li><li style="line-height: 12.85pt; background-color: white; margin: 0in 0in 8pt 32px; font-size: 12pt; font-family: Aptos, sans-serif;">Experience in support or operations.</li><li style="line-height: 12.85pt; background-color: white; margin: 0in 0in 8pt 32px; font-size: 12pt; font-family: Aptos, sans-serif;">Basic ITIL knowledge.</li><li style="line-height: 12.85pt; background-color: white; margin: 0in 0in 8pt 32px; font-size: 12pt; font-family: Aptos, sans-serif;">A desire to learn.</li><li style="line-height: 12.85pt; background-color: white; margin: 0in 0in 8pt 32px; font-size: 12pt; font-family: Aptos, sans-serif;">Patience to support both technical and non-technical Clients.</li><li style="line-height: 12.85pt; background-color: white; margin: 0in 0in 8pt 32px; font-size: 12pt; font-family: Aptos, sans-serif;">Availability to work between 8am to 8pm – Working time will be later aligned.</li><li style="line-height: 12.85pt; background-color: white; margin: 0in 0in 8pt 32px; font-size: 12pt; font-family: Aptos, sans-serif;">Willingness to work one weekend per month.</li><li style="line-height: 12.85pt; background-color: white; margin: 0in 0in 8pt 32px; font-size: 12pt; font-family: Aptos, sans-serif;">EDI knowledge is considered a plus</li></ul>ONE LAST THINGOpenText is more than just a corporation; it's a global community where trust is foundational, standards are high, and outcomes are owned. If you don't have all the listed qualifications but are fluent in English, apply for the position and let's talk. OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our <a href="https://www.opentext.com/assets/documents/en-US/pdf/opentext-equal-employment-opportunity-statement-of-policy-us-en.pdf">Equal Employment Opportunity Statement of Policy</a> which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at <a href="https://help.opentext.com/portal/site/selfservice?customView=newTicket">Ask HR</a>. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace. Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.Salary Range: $60,000 - $90,000; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.