Define and execute partner engagement strategy, driving engagement upstream with Tier 1 and Tier 2 partners to improve deal shaping, strengthen stakeholder alignment, and reduce execution risk. Lead partner commercialization readiness by aligning with Launch and Implementation teams to establish scalable enablement models and consistent operational execution. Own partner experience innovation through forums, roadshows, feedback channels, and engineering partnerships to drive product and process improvements. Champion adoption of Frontier solutions to accelerate operational efficiency, innovation, and business transformation across the partner ecosystem. Establish performance management and continuous improvement frameworks leveraging business metrics, executive reviews, and partner feedback to improve deal quality, execution velocity, and partner satisfaction. Lead cross-functional collaboration with global and regional Channel Partner organizations to strengthen alignment with partner sales teams and improve quarter-end readiness and execution. Drive operational excellence across the partner ecosystem through scalable governance, readiness, and execution models that improve business performance and partner outcomes. Own execution and governance of complex Volume Licensing opportunities, partnering across sales, deal desk, partner, operations, credit, invoicing, and trade teams to ensure compliant and timely revenue processing. Lead pipeline risk management by identifying operational and compliance risks early, supporting complex opportunities, and reducing downstream execution challenges. Serve as the lead escalation point for critical partner- and deal-related issues, ensuring timely resolution, stakeholder alignment, and adherence to operational governance processes. Process Management IC4 - The typical base pay range for this role across the U.S. is USD $97,600 - $188,400 per year. Master's Degree in Engineering, Business, Operations, Supply Chain, Finance or related field AND 2+ years process management, process execution, process optimization, or related experience OR Bachelor's Degree in Engineering, Business, Operations, Supply Chain, Finance or related field AND 4+ years process management, process execution, process optimization, or related experience OR equivalent experience. Master's Degree in Engineering, Business, or related field AND 6+ years process management, process execution, process optimization, or related experience (e.g., data analytics) OR Bachelor's Degree in Engineering, Business, or related field AND 8+ years process management, process execution, process optimization, or related experience (e.g., data analytics) OR equivalent experience. Lean, Business Process Management Professional, Change Management (e.g., Prosci), Six Sigma, and/or Agile certifications. 4+ years' experience in Operations, Sales, Partner Management, Process Management, Project Management, or Program Management is required. A growth mindset, adaptability, and the ability to navigate ambiguity are essential as we continue to transform. Ability to develop creative solutions to complex problems by applying knowledge and judgment to determine the appropriate approach and methods. Demonstrated ability to influence across organizational boundaries, collaborate effectively, and build strong relationships with individuals at all levels. Ability to handle sensitive, business-impacting information and exercise sound judgment in controlling its dissemination. Confidence in oneself and the organization, with a constructive, solutions-focused approach to change and ambiguity. Highly self-motivated and able to work effectively with numerous virtual teams of diverse backgrounds. Project/program and relationship management skills or equivalent experience. Customer-obsessed, with a consistent focus on meeting or exceeding customer expectations. Proven attention to detail with financial acumen. Ability to work under tight deadlines when required. Understanding of industry objectives, strategic direction, and key competition. Proven ability to build trusted relationships and influence senior leaders, partners, and cross-functional stakeholders across regions and organizations. Demonstrated success leading complex business programs and transformations while balancing strategic priorities with operational execution in fast-paced environments. Analytical and problem-solving capabilities with the ability to simplify complexity, identify risks and opportunities, and translate insights into business outcomes. Track record of driving operational excellence through governance, process optimization, performance management, and continuous improvement initiatives. Experience leading organizational change, adoption of new technologies and business processes, and stakeholder readiness programs at scale. Customer- and partner-centric mindset with a passion for innovation and improving business performance through data, automation, and AI-enabled solutions.
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