Your Role
Key Responsibilities:
Sound understanding of the ITIL framework with practical experience of operating ITIL aligned Change process.
Risk Management & Decision Authority
- Serve as the final decision authority on change readiness, particularly for high-risk or complex changes
- Apply risk-based decision-making, balancing service stability, business objectives, and compliance requirements
- Provide strong, credible challenge to change submissions, rejecting those that do not meet required standards
Quality Assurance & Change Readiness
- Hold delivery teams accountable for quality, completeness, and accuracy of change records
- Enforce quality gates across impact assessments, risk mitigation, implementation, and validation plans
- Validate end-to-end readiness prior to change approval
Service Stability & Continuous Improvement
- Drive reduction of change-related incidents and service disruptions through strengthened governance
- Monitor change performance and implement continuous improvement initiatives
Your Profile
Experience and Qualifications:
- Chairing and documenting Change Advisory Board review meetings as required.
- Collaborating with other ITSM process streams and projects.
- Driving the preparation of Changes and Releases by coordinating technical resources, including end users and 3rd parties, all with a sense of urgency and accountability.
- Providing excellent stakeholder communication around Forward Schedule of Change
- Demonstrated leadership of high-risk, complex change portfolios
- Strong risk-based decision-making and governance expertise
- Ability to challenge senior stakeholders and enforce standards with authority
- Deep understanding of change governance beyond ITIL frameworks
- Ability to operate as a control function rather than a coordination role
- High credibility, executive presence, and resilience under pressure
- Ideally, a minimum of ITIL v4 Foundation certificate
- 24+ months experience in a similar role operating within a defined Change Management framework.