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The M-Pesa Enterprise Specialist is responsible for driving the acquisition, growth, and retention of MSME (Micro, Small and Medium Enterprises) and Government customers by selling M-Pesa Payments and Collections solutions. The role focuses on developing business opportunities, managing strategic relationships, and increasing digital payment adoption through tailored M-Pesa solutions that improve efficiency, transparency, and financial inclusion.
Key Accountabilities
- Ensure adherence to all regulatory requirements, company policies, AML, KYC, and risk management standards.
- Maintain accurate sales records, forecasts, and customer documentation
- Monitor market trends, customer needs, competitor activities, and industry developments.
- Engage Ministries, Departments, Agencies, Local Authorities, and State-Owned Enterprises to promote digitization of payments and collections.
- Support the implementation of government revenue collection, disbursement, and payment digitization projects.
- Drive wallet activity, transaction growth, and product utilization among assigned accounts.
- Conduct regular business reviews and identify opportunities for upselling and cross-selling additional M-Pesa services.
- Identify, prospect, and acquire new MSME and Government customers for M-Pesa payments and collections services.
- Develop and execute sales strategies to achieve revenue, transaction volume, and customer acquisition targets.
Competencies
- Knowledge of digital payments ecosystem and mobile money services.
- Understanding of MSME and Government operational processes.
- Consultative and solution-selling skills.
- Sales pipeline and CRM management.
- Business case development and proposal writing.
- Contract negotiation and stakeholder management
Qualifications and Experience
- Bachelor's degree in Business Administration, Commerce, Marketing, Economics, Finance, Information Systems, or a related field.
- Professional sales or digital financial services certifications are an added advantage.
- 3–5 years' experience in Enterprise Sales, Digital Financial Services, Banking, Fintech, Telecommunications, or Payments Industry.
- Proven track record in B2B sales and account management.
- Experience selling payment, collection, or financial technology solutions to businesses and government institutions.
- Experience managing corporate and public sector relationships.