Claims Handler

Manage a portfolio of property claims to conclusion, ensuring compliance with service level agreements and meeting key performance indicators.

Maintaining expected case load of property claims.

• Examining claims forms, policies and endorsements, client instructions and other records to determine coverage.

• Investigating claims by conducting office-based analysis of physical damage details, interviewing claimants, and comparing claim information with evidence.

• Providing support and advice to policy holders with respect to their claims

• Setting loss reserves.

• Preparing first reports by collecting and summarising information required.

• Where possible settling claims after determining liability, client’s instructions, and authority levels.

• Controlling claim costs.

• Type client reports in an accurate and timely manner.

• Adhere to insurer client Service Level Agreements and processes.

• Update Claims Management System as required.

• Effectively deal with service/product replacement providers.

• Comply with and maintain Service Level Agreements and Key Performance Indicators.

• Maintaining company reputation and insurance product integrity by complying with federal and state regulations and service standards.

• Process daily outgoing mail in a timely manner.

• Archive files and retrieve archived files on request.

• Maintaining professional and technical knowledge through continuing education.

• Providing assistance to other offices in the event of a Catastrophe, as required.

Experience in management of General Insurance Claims

• Insurance Contracts Act/FSRA legislation awareness

• Stable work history

• Excellent communication skills

• High Typing speed

• Team Player

• Work without supervision

• Client service focus

• Computer literate

• High level literacy & adequate numeracy skills

• Word Processing

• Certificate IV in Loss Adjusting or General Insurance related desirable