About the Role
HubBox is looking for a technically curious and customer-focused Technical Onboarding Specialist to join our growing team.
This is a fantastic opportunity for someone with around 1-2 years' experience in a technical support, application support, customer support or SaaS environment who wants to move into a client-facing implementation role.
In this role you will help new customers get up and running on the HubBox platform, guiding them through onboarding, configuring their accounts, troubleshooting technical issues and working closely with our Engineering team to deliver a smooth go-live.
To ensure your success in this role you will receive plenty of support while developing your knowledge of ecommerce platforms, integrations and project management.
Why this role:
If you enjoy solving technical problems and working with customers, this role offers the best of both worlds.
You will get to learn about ecommerce integrations, APIs, client onboarding and project management while working alongside experienced Product and Engineering teams. This is an ideal next step for someone looking to build a career in Customer Success, Solutions Engineering, Implementations or Technical Consulting.
About HubBox
HubBox’shttp://hubbox.com/ makes it easy for any retailer to offer local pickup at their online checkout.
Trusted by 1,500+ global brands, including Macy’s, Gap, and Selfridges, HubBox cuts shipping costs and boosts cart conversions for retailers, while providing the flexible, convenient delivery option that 70% of shoppers want.
As a strategic tech partner to leading carriers like UPS, DPD, DHL, and Royal Mail, HubBox quickly and reliably increases OOH network volume – adding millions of extra packages every year to drive long-term, sustainable growth.
What You’ll Be Doing
• Support the onboarding of new customers from kick-off through to successful go-live.
• Configure customer accounts within the HubBox platform to meet their business requirements.
• Work with ecommerce platforms such as Shopify, Magento, WooCommerce, BigCommerce and Salesforce Commerce Cloud.
• Become the main point of contact for customers during onboarding, answering questions and explaining technical concepts in a clear, simple way.
• Investigate and troubleshoot technical issues, resolving those you can and escalating more complex issues to our Engineering team.
• Work closely with Product and Engineering teams to communicate customer feedback and identify product improvements.
• Carry out testing of new features and bug fixes to help ensure a smooth customer experience.
• Create and update customer guides, FAQs and internal documentation.
• Help improve our onboarding processes as we continue to grow.
Experience That Fits This Role
We're more interested in your attitude and aptitude than ticking every box.
You might currently be working as a:
• Technical Support Analyst
• Application Support Analyst
• Customer Support Engineer
• Technical Customer Support Specialist
• Graduate in a SaaS or ecommerce business with around 1 year's commercial experience
Ideally you will have:
• Around 1-2 years' experience in a SaaS, ecommerce or technology company.
• Strong troubleshooting and problem-solving skills.
• Confidence learning new software and technical platforms quickly.
• A customer-focused person with excellent communication skills with the ability to explain technical concepts to non-technical customers.
• Highly organised with proven ability to manage several onboarding projects at once.
• A genuine interest in technology and delivering an excellent customer experience.
• Experience using Shopify, Magento or similar ecommerce platforms would be an advantage but isn't essential.
Nice to haves, but not essential:
• Exposure to APIs or software integrations.
• Experience using support or project tools such as Jira, HubSpot or Slack.
• Basic HTML, JSON or SQL knowledge.
• Experience testing software or documenting technical processes.
Some of the Tech & Tools we use
• HubSpot
• Atlassian - Jira & Confluence
• Google - Mail, Calendar, Drive
• Slack
• Figma
Our Values
All teams work closely to develop our software and keep our clients happy. We believe that a happy and closely-knit team translates into better creativity, and ultimately, exceptional service for our clients.
• We collaborate: Open conversations, fresh perspectives and real connections with our colleagues, clients and partners are at the heart of HubBox.
• We’re agile: Retail moves fast, and so do we. We’re constantly innovating so we can continue to shape the future of shipping with the Power of Pickup.
• We put people first: From celebrating team wins to acting on feedback, HubBox is a place where people feel truly seen and valued.
As HubBox continues to scale, we really value face-to-face connection - so it’s important that you’re visible. We’re proud of the spaces we’ve created for the HubBox team, and because of that, you’ll need to be within easy reach of the office and commit to being in at least 3 days a week.
Don’t tick every box? That’s okay.
The diversity of our team reflects the diversity of our clients, partners and customers. We don’t just welcome diverse communities – we celebrate them. We’ve built an environment where everyone is supported and respected, and we want you to feel that too. We value fresh ideas, different ways of thinking, and new approaches – and we listen closely. We’re committed to learning and improving as we grow.
What’s in it for you?
At HubBox, you’ll have the chance to make a real difference. The opportunities for personal growth are huge, and your ideas will always be heard and valued.
• 25 days paid time off (PTO) per calendar year plus 8 public holidays - and you then get an extra day for every year you work at HubBox up to 30 days
• Healthcare through United Healthcare (with optional adult vision and dental coverage)
• Retirement plan via Guideline (note: HubBox doesn’t currently contribute, but the plan is there if you’d like to enrol)
• Enhanced Paid Parental Leave
• Work Outside the Office (WOO) for up to 2 weeks a year
• A great space to work – our Midtown office in Pershing Point Plaza includes paid parking and an onsite gym
HubBox is looking for a technically curious and customer-focused Technical Onboarding Specialist to join our growing team.
This is a fantastic opportunity for someone with around 1-2 years' experience in a technical support, application support, customer support or SaaS environment who wants to move into a client-facing implementation role.
In this role you will help new customers get up and running on the HubBox platform, guiding them through onboarding, configuring their accounts, troubleshooting technical issues and working closely with our Engineering team to deliver a smooth go-live.
To ensure your success in this role you will receive plenty of support while developing your knowledge of ecommerce platforms, integrations and project management.
Why this role:
If you enjoy solving technical problems and working with customers, this role offers the best of both worlds.
You will get to learn about ecommerce integrations, APIs, client onboarding and project management while working alongside experienced Product and Engineering teams. This is an ideal next step for someone looking to build a career in Customer Success, Solutions Engineering, Implementations or Technical Consulting.
About HubBox
HubBox’shttp://hubbox.com/ makes it easy for any retailer to offer local pickup at their online checkout.
Trusted by 1,500+ global brands, including Macy’s, Gap, and Selfridges, HubBox cuts shipping costs and boosts cart conversions for retailers, while providing the flexible, convenient delivery option that 70% of shoppers want.
As a strategic tech partner to leading carriers like UPS, DPD, DHL, and Royal Mail, HubBox quickly and reliably increases OOH network volume – adding millions of extra packages every year to drive long-term, sustainable growth.
What You’ll Be Doing
• Support the onboarding of new customers from kick-off through to successful go-live.
• Configure customer accounts within the HubBox platform to meet their business requirements.
• Work with ecommerce platforms such as Shopify, Magento, WooCommerce, BigCommerce and Salesforce Commerce Cloud.
• Become the main point of contact for customers during onboarding, answering questions and explaining technical concepts in a clear, simple way.
• Investigate and troubleshoot technical issues, resolving those you can and escalating more complex issues to our Engineering team.
• Work closely with Product and Engineering teams to communicate customer feedback and identify product improvements.
• Carry out testing of new features and bug fixes to help ensure a smooth customer experience.
• Create and update customer guides, FAQs and internal documentation.
• Help improve our onboarding processes as we continue to grow.
Experience That Fits This Role
We're more interested in your attitude and aptitude than ticking every box.
You might currently be working as a:
• Technical Support Analyst
• Application Support Analyst
• Customer Support Engineer
• Technical Customer Support Specialist
• Graduate in a SaaS or ecommerce business with around 1 year's commercial experience
Ideally you will have:
• Around 1-2 years' experience in a SaaS, ecommerce or technology company.
• Strong troubleshooting and problem-solving skills.
• Confidence learning new software and technical platforms quickly.
• A customer-focused person with excellent communication skills with the ability to explain technical concepts to non-technical customers.
• Highly organised with proven ability to manage several onboarding projects at once.
• A genuine interest in technology and delivering an excellent customer experience.
• Experience using Shopify, Magento or similar ecommerce platforms would be an advantage but isn't essential.
Nice to haves, but not essential:
• Exposure to APIs or software integrations.
• Experience using support or project tools such as Jira, HubSpot or Slack.
• Basic HTML, JSON or SQL knowledge.
• Experience testing software or documenting technical processes.
Some of the Tech & Tools we use
• HubSpot
• Atlassian - Jira & Confluence
• Google - Mail, Calendar, Drive
• Slack
• Figma
Our Values
All teams work closely to develop our software and keep our clients happy. We believe that a happy and closely-knit team translates into better creativity, and ultimately, exceptional service for our clients.
• We collaborate: Open conversations, fresh perspectives and real connections with our colleagues, clients and partners are at the heart of HubBox.
• We’re agile: Retail moves fast, and so do we. We’re constantly innovating so we can continue to shape the future of shipping with the Power of Pickup.
• We put people first: From celebrating team wins to acting on feedback, HubBox is a place where people feel truly seen and valued.
As HubBox continues to scale, we really value face-to-face connection - so it’s important that you’re visible. We’re proud of the spaces we’ve created for the HubBox team, and because of that, you’ll need to be within easy reach of the office and commit to being in at least 3 days a week.
Don’t tick every box? That’s okay.
The diversity of our team reflects the diversity of our clients, partners and customers. We don’t just welcome diverse communities – we celebrate them. We’ve built an environment where everyone is supported and respected, and we want you to feel that too. We value fresh ideas, different ways of thinking, and new approaches – and we listen closely. We’re committed to learning and improving as we grow.
What’s in it for you?
At HubBox, you’ll have the chance to make a real difference. The opportunities for personal growth are huge, and your ideas will always be heard and valued.
• 25 days paid time off (PTO) per calendar year plus 8 public holidays - and you then get an extra day for every year you work at HubBox up to 30 days
• Healthcare through United Healthcare (with optional adult vision and dental coverage)
• Retirement plan via Guideline (note: HubBox doesn’t currently contribute, but the plan is there if you’d like to enrol)
• Enhanced Paid Parental Leave
• Work Outside the Office (WOO) for up to 2 weeks a year
• A great space to work – our Midtown office in Pershing Point Plaza includes paid parking and an onsite gym