Senior Product Support Engineer

Skip to main contentWe use cookies to make the safest and most effective website possible.DeclineAccept CookiesSign InSenior Product Support Engineer page is loadedSenior Product Support EngineerApplylocationsIND-Hyderabad-GCCtime typeFull timeposted onPosted 30+ Days Agojob requisition idR0034495As a Product Support Engineer II, you will join the Corporate Technology team and collaborate with project managers, business stakeholders, Technology Risk personnel, and developers to design and optimize processes for collecting and validating technology asset data throughout the enterprise. Your responsibilities will include supporting the creation and ongoing management of workflows and procedures that enable efficient data capture, integration, processing, as well as exception and approvals administration.What you will do:Use MECM/SCCM and/or Microsoft Intune to oversee desktop-class devices across an enterprise exceeding 10,000 endpoints.Demonstrate knowledge of MECM/SCCM collections for both user and device management, image deployment, compliance rules, software applications, and software updates.Experience in managing devices using Microsoft Intune, as well as working with LAPS, Bitlocker, Defender, device enrollment, and building configuration policiesStrong knowledge of Autopilot deployment and enrollment methodologies.Assess program compatibility with existing hardware and software features.Prepare, submit, and manage application change requests through the ITIL Change Management and approval process.Understand UAC handling for rights elevation associated with software installations and upgrades.Utilize Privileged Access Management (PAM) software regarding admin rights elevation.Troubleshoot Level 2/3 application and operating system support issues for end users.Support end users with software solution implementation.Participate in an off-hours emergency pager rotation.What we need from you:Bachelor’s degree in computer science, Information Systems or related fields; or equivalent experienceA minimum of 3 years working with SCCM/MECM/IntuneA minimum of 3 years prior work experience in a product support or infrastructure support roleA minimum of 2 years of experience managing Office 365, Teams, and IntuneA minimum of 2 years of experience with Windows server administrationWorking knowledge of Azure infrastructure setup and supportStrong knowledge of PowerShell scriptingStrong knowledge of Active Directory Group PolicyStrong knowledge of Intune AutopilotProficient in desktop operating systems and infrastructureFamiliarity with patching methodsKnowledge of application whitelisting/blacklisting and information securityExperience with macOSSkilled in creating and maintaining IT documentationExperience in large enterprise networksStrong analytical and independent problem-solving skillsExcellent troubleshooting and decision-making abilitiesWhat we would like from you:Highly motivated and self-directed with excellent interpersonal, vocal, and written communication skillsAbility to prioritize workload and multi-task between projectsStrong analytical and problem-solving skillsExperience working in and contributing to a team-oriented and collaborative environmentStrong ability to communicate innovative approaches to solving business problems using Microsoft Solutions.SEI’s competitive advantageTo help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive care for your physical and mental well-being, hybrid working environment and a work-life balance that enables you to relax, recharge and be there for the people you care about.Our benefits include Medical Insurance, Term Life Insurance, Voluntary Provident Fund, 10 Predefined Holidays and 2 Floating Holidays in a year, Paid Time off and more.We are a technology and asset management company delivering on our promise of building brave futures—for our clients, our communities, and ourselves.  Come build your brave future at SEI. SEI is an...