Supply Chain Customer Service Representative

Eaton’s IS VEH EMB division is currently seeking a Supply Chain Customer Service Representative. This role is based in Carol Stream, IL.

The expected annual salary range for this role is $71000 - $105000 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you’ll do:

Eaton’s Vehicle Group, Royal Power Solutions business is currently seeking a Customer Service Representative to join our team.

We make the electric revolution work. Every day, we work to improve people’s lives and the environment by making power management technologies that are more reliable, efficient, safe and sustainable.

Preparing for the electrified future of mobility takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.

Our team is collaborating with companies to innovate the transportation technologies of the future, creating efficient vehicles that travel faster, farther, higher and safer at a lower overall cost to the consumer and the environment.

Position Overview:

Serves as the customer’s advocate for Vehicle Group North America customers ensuring that superior levels of customer service are delivered for the assigned account responsibilities. This includes efficient and effective order management that provides on-time and complete shipments of products. This is achieved through monitoring customer requirements, problem resolution, and communicating effectively. Additionally, this includes reviewing inventory availability and coordination of shipments with Eaton manufacturing sites and distribution locations.

In this function you will: • Maintain (enter, follow up) customer order entries and monitor status daily to manage late issues • Prioritization and escalation customer line down situations and past due orders with scheduling, production, and purchasing. • Instruct Warehouse on Order Fulfillment and/or Inventory Replenishment • Answer customer inquiries for capacity increases and safety stock requests • Answer customer inquiries for new products and lead times • Price confirmation and entry • Bill of Lading • Scheduling Transportation • Coordinate material and purchased component availability with purchasing and communicate with the customers • Review forecasts for customers that provide them, and pass information onto the appropriate departments • Build and Maintain Spreadsheets • Maintain Records, Transactions, and Inquiries • Act as a Company Ambassador • Understand our customers’ needs through quality conversations and follow up calls • Report to supervisors and managers conditions or practices that are unsafe to the company and its employees • Keep the Customer Service Manager informed of any areas of concern.

Qualifications:

Required (Basic) Qualifications: • Bachelor’s degree from an accredited institution

• Minimum 2 years of Customer Service or supply chain experience in a manufacturing environment

• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.

• No relocation benefit is being offered for this position. Only candidates that currently reside within 50 miles of the Carol Stream, IL facility will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation

Preferred Qualifications: • Bilingual in Spanish

• Automotive industry experience

Skills:

Position Criteria: • Drives accuracy and efficient order management for customer orders and ensures customer engagement for achieving maximum satisfaction levels. • Effective use of reporting tools to identify inconsistencies within the order management process and develop corrective actions. (over / under messages) • Promotes continuous process improvement within role and department to maximize efficiencies, effectiveness, quality, and customer satisfaction. • Develops in-depth understanding of Vehicle Group products, markets and customer channels.

• Excellent Communication (verbal and written), Problem Solving and Listening Skills • Highly Organized and Strong Ability to Multi-Task, detail oriented • Logically Minded, Demonstrated Aptitude in Microsoft Office, use of calculator, phone, and fax • Team player with positive outlook

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Eaton announced, on June 11, 2026, the intent to combine its Mobility Group (including both the Vehicle and eMobility segments) with a new company. We expect to complete this process by the end of the first half of 2027. The compensation and benefits that will initially be offered for this position are based on Eaton's plans, programs and practices. If you are offered and accept this position and are actively employed by the Mobility Group when the transaction closes, the new company will provide further details to employees concerning compensation and benefits at that time