Application Tech Support Practitioner
HyderabadFull-timePosted Jul 31, 2026
Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Network Security Implementation
Good to have skills : Network Security Operations
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
In the role of an Application Tech Support Practitioner, a typical day involves serving as the primary liaison between clients and the application or system in use. This position requires a strong commitment to maintaining high-quality service standards by effectively communicating with clients and internal teams. The practitioner dedicates their efforts to ensuring the smooth operation of advanced systems, carefully identifying client issues, and crafting well-informed solutions. This role demands attentiveness to detail and a proactive approach to problem-solving, fostering a seamless experience for all stakeholders involved.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate cross-functional efforts to align technical solutions with client needs and organizational goals.
- Mentor junior team members to enhance their technical capabilities and professional growth.
- Monitor ongoing support activities to ensure timely resolution and continuous improvement.
- Facilitate knowledge sharing sessions to promote best practices within and beyond the immediate team.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Network Security Implementation.
- Good To Have Skills: Experience with Network Security Operations.
- Strong understanding of firewall configurations, intrusion detection and prevention systems, and secure network protocols.
- Ability to analyze and mitigate security vulnerabilities within complex network environments.
- Experience in designing and implementing security policies and procedures to safeguard organizational assets.
- Familiarity with incident response processes and tools to effectively manage security events.
Additional Information:
- The candidate should have minimum 5 years of experience in Network Security Implementation.
- This position is based at our HDC3B - SEZ location.
- A 15 years full time education is required.
15 years full time education
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Network Security Implementation
Good to have skills : Network Security Operations
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
In the role of an Application Tech Support Practitioner, a typical day involves serving as the primary liaison between clients and the application or system in use. This position requires a strong commitment to maintaining high-quality service standards by effectively communicating with clients and internal teams. The practitioner dedicates their efforts to ensuring the smooth operation of advanced systems, carefully identifying client issues, and crafting well-informed solutions. This role demands attentiveness to detail and a proactive approach to problem-solving, fostering a seamless experience for all stakeholders involved.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate cross-functional efforts to align technical solutions with client needs and organizational goals.
- Mentor junior team members to enhance their technical capabilities and professional growth.
- Monitor ongoing support activities to ensure timely resolution and continuous improvement.
- Facilitate knowledge sharing sessions to promote best practices within and beyond the immediate team.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Network Security Implementation.
- Good To Have Skills: Experience with Network Security Operations.
- Strong understanding of firewall configurations, intrusion detection and prevention systems, and secure network protocols.
- Ability to analyze and mitigate security vulnerabilities within complex network environments.
- Experience in designing and implementing security policies and procedures to safeguard organizational assets.
- Familiarity with incident response processes and tools to effectively manage security events.
Additional Information:
- The candidate should have minimum 5 years of experience in Network Security Implementation.
- This position is based at our HDC3B - SEZ location.
- A 15 years full time education is required.
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.