Project Role : Infra Tech Support Practitioner
Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
Must have skills : Genesys Voice Platform
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Infra Tech Support Practitioner, a typical day involves delivering first and second level technical assistance for infrastructure, systems, and applications across both production and development settings. This role requires managing support activities remotely and onsite, adhering to established operational procedures. The practitioner serves as the main point of contact for users and clients, carefully diagnosing technical issues and providing timely, effective solutions. Ensuring the stability of services and maintaining high-quality support throughout the day are key aspects of this position, which demands a proactive and responsive approach to technical challenges.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to escalate and resolve complex technical issues efficiently.
- Maintain detailed documentation of incidents, resolutions, and procedures to support knowledge sharing and continuous improvement.
- Assist in monitoring system performance and proactively identify potential risks to prevent service disruptions.
- Support junior team members by sharing knowledge and providing guidance to enhance overall team capability.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Genesys Voice Platform.
- Strong understanding of infrastructure components including operating systems, network configurations, and application platforms.
- Experience in troubleshooting and resolving technical issues in production and development environments.
- Ability to follow and contribute to defined operating models and processes for technical support.
- Excellent communication skills to interact effectively with users, clients, and team members.
- Capability to work both remotely and onsite, adapting to different support scenarios.
Additional Information:
- The candidate should have minimum 3 years of experience in Genesys Voice Platform.
- This position is based at our PDC3C - SEZ location.
- A 15 years full time education is required.
15 years full time education
Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
Must have skills : Genesys Voice Platform
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Infra Tech Support Practitioner, a typical day involves delivering first and second level technical assistance for infrastructure, systems, and applications across both production and development settings. This role requires managing support activities remotely and onsite, adhering to established operational procedures. The practitioner serves as the main point of contact for users and clients, carefully diagnosing technical issues and providing timely, effective solutions. Ensuring the stability of services and maintaining high-quality support throughout the day are key aspects of this position, which demands a proactive and responsive approach to technical challenges.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to escalate and resolve complex technical issues efficiently.
- Maintain detailed documentation of incidents, resolutions, and procedures to support knowledge sharing and continuous improvement.
- Assist in monitoring system performance and proactively identify potential risks to prevent service disruptions.
- Support junior team members by sharing knowledge and providing guidance to enhance overall team capability.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Genesys Voice Platform.
- Strong understanding of infrastructure components including operating systems, network configurations, and application platforms.
- Experience in troubleshooting and resolving technical issues in production and development environments.
- Ability to follow and contribute to defined operating models and processes for technical support.
- Excellent communication skills to interact effectively with users, clients, and team members.
- Capability to work both remotely and onsite, adapting to different support scenarios.
Additional Information:
- The candidate should have minimum 3 years of experience in Genesys Voice Platform.
- This position is based at our PDC3C - SEZ location.
- A 15 years full time education is required.
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
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