Airline Passenger Service Agent
Ready to take off into an exciting career in aviation? Join Menzies Aviation as Passenger Service Agent! Experience the thrill of working behind the scenes at Denver International Airport, where every day brings new challenges and opportunities. If you’re passionate about teamwork, love a fast-paced environment, and are eager to contribute to a smooth travel experience for passengers, this is the perfect launchpad for your career. Buckle up for an adventure—apply today!"
Position: Passenger Service Agent (Full-Time)
- $20.00 per hour with uncapped commission.
- Frontier Flight Benefits for you and a companion
- $.50 base wage increase after 6 months of service, $.50 increase after 1 year of service, and $.50 increase after 2 years of service.
- $40 Monthly Travel voucher or Parking Pass
Overview
People. Passion. Pride. This is what has driven our teams since 1833.
Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.
But at the heart of our business is our people.
Role Purpose
As a member of the Menzies Aviation Passenger Service Team, you will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct (no visible tattoos/excessive piercings).
Key Responsibilities
- Assist passengers with check-ins, verification, gate information, baggage claims and any other passenger issues in the airport.
- Interpret identification labels along with baggage and cargo routing tags.
- Keep a positive attitude while offering assistance.
- Comfortable lifting/moving up to 70lbs of cargo and baggage.
- Perform other duties as assigned.
What we are looking for
- Must be 18 years of age or older
- Must be available and flexible to work variable shifts including weekends and holidays
- Pass all pre-employment testing including a drug screen, FBI background, and employment history.
- Ability to proficiently read, write and speak English
Benefits
- Advancement Opportunities
- Frontier Airlines Flight Benefits
- Medical, Dental, and Vision insurance
- Paid Vacation
- 401K Savings Plan
- Employee Assistance Program
- Pet Discount Coverage and Pet Insurance Plan
- Uniform Provided
- $40.00 Monthly Bus/Train Voucher or Airport Parking Pass
Safety, Security, Wellbeing and Compliance
You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
Working Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is primarily done indoors; however, the individual will be working near terminals with consistently open doors where harsh weather conditions could affect the indoor environment. The Passenger Service Agent team is provided a Menzies Aviation uniform including a long coat.
This individual will also work with disgruntled customers throughout the airport and must maintain a positive attitude when representing our company and communicating with customers within the airport.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls; reach with arms, climb or balance; and talk or hear.
Other tasks include lifting passenger bags up to 70lbs which could also involve bending and stooping. The employee must frequently lift and/or move up to 25lbs and occasionally lift and/or move up to 70lbs.