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Merchant Success Manager

Sous
Amsterdam, NetherlandsPosted Jul 30, 2026
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Merchant Success Manager

SOUS Amsterdam

Merchant Success Manager

SOUS Amsterdam 4 dagen geleden Wees een van de eerste 25 sollicitanten

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At SOUS, we help independent food & beverage entrepreneurs grow. Our AI-powered SaaS platform enables new revenue streams, online visibility, and stronger customer relationships.


As we enter our next phase of growth, we’re searching for a Merchant Success Manager who can build the function that helps merchants succeed across onboarding, activation, retention, and growth. This role is critical in freeing up leadership from day-to-day execution while driving direct impact on merchant revenue, retention, and long-term value. If you are excited about building structure, leading people, and helping merchants grow on a fast-scaling platform, we’d love to meet you.


Taken

Build and lead Merchant Success



  • Own the full Merchant Success function across onboarding, activation, retention, and growth.

  • Build the processes, playbooks, and operating rhythms that help merchants get value from SOUS quickly and consistently.

  • Lead and develop the Merchant Success team while setting a high bar for ownership, speed, and quality.

  • Ensure merchants are onboarded successfully, adopt the platform, and continue to grow over time.

  • Create structure that reduces founder and leadership dependency on day-to-day execution.


Drive merchant onboarding, adoption, and retention



  • Manage merchants from onboarding through activation and ongoing success.

  • Help merchants understand how to use the platform and how to get value from it.

  • Proactively follow up with merchants on next steps, gaps, and opportunities.


Drive merchant value and commercial growth



  • Identify opportunities to increase merchant retention, platform adoption, and revenue growth.

  • Use performance insights to guide merchant conversations and improve outcomes.

  • Work closely with Ops, Product, and Commercial to improve merchant experience and remove friction.


Vereisten

Leadership and Ownership:



  • You have strong experience in Merchant Success, Customer Success, Account Management, or Growth in a fast-moving environment.

  • You know how to build structure, coach people, and create accountability.

  • You are comfortable owning both strategy and execution.


Commercial Mindset:



  • You understand that success is not just support, but also activation, retention, and revenue growth.

  • You know how to spot opportunities to grow merchant value over time.

  • You are data-driven and comfortable using performance insights to drive action.


Builder Mentality:



  • You like creating processes, teams, and systems from the ground up.

  • You bring clarity where things are still messy.

  • You are proactive and do not wait for others to define the next step.


Bonus Points For:



  • Experience in hospitality, e-commerce, SaaS, or marketplaces.

  • Experience leading onboarding or retention teams.

  • Experience with HubSpot, Stripe, Shopify, or similar tools.


Benefits

  • Competitive Salary - you’ll grow with us.

  • Shape the Future: Your contributions will define what SOUS becomes.

  • Flexibility: While we’re primarily on-site, we value flexibility when it makes sense.

  • Passion-Driven Team: Join a group of foodies and techies who love solving big problems.

  • High Impact: Be part of a mission that’s changing the way F&B creators succeed.



  1. A 15-minute intro call to get to know each other.

  2. A 60-minute interview.

  3. A case study.

  4. A final chat with one of our founders


Ready to make an impact? Let’s build something incredible together.

  • Senioriteitsniveau

    Directeur

  • Soort baan

    Fulltime

  • Functie

    Ander

  • Bedrijfstakken

    Softwareontwikkeling

Voordrachten verhogen uw kansen op een sollicitatiegesprek met SOUS 2x

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