PSC Registration Representative

PSC Registration Representative - Royal Oak, MI, Monday to Friday, 9:30 AM to 6:00 PM, with rotational weekends 
 

Responsible for all PSC (Patient Service Center) front office duties. This function includes and is not limited to: Customer service, data entry, insurance billing and payments, problem resolution, following HIPPA regulations, and ordering office supplies.  

 

Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours 
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities

• Greet customers appropriately. Treat all customers in a courteous manner  
• Ensure patient registration is completed accurately and on time  
• Data entry as needed 
• Call clients to confirm handwritten orders, verify test(s) ordered, obtain accurate billing information, i.e. Diagnosis codes, UPIN information, etc.  
• Handles customer inquiries by telephone and in-person 
• Collects payment, if applicable.  
• Maintains required records and documentation.  
• Reads, understands, and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Employee Handbook, Quality Assurance Manual).  
• Assists with compilation of monthly statistics and data. 
• Performs basic clerical duties, i.e. filing, faxing, preparing mail.  
• Demonstrates organizational commitment and values of Quest Diagnostics 
• Adheres to departmental and company policies  
• Reports on time to work, following attendance guidelines.  
• Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement.  
• Use established protocols for reporting customer complaints.  
• Ensures that HIPPA Compliance regulations are followed; uses test translation tables.  
• Completes all required training. 
• Orders necessary supplies. 
•  Other duties as required to meet the customer requirements. 
• Completes special projects as requested by supervisor or manager.  

Required Work Experience:  

• One year customer service experience 
• Keyboard/data entry and PC experience  

Physical and Mental Requirements:  

• Extensive use of phone and PC.  
• Prolong standing/sitting  
• Fine dexterity with hands/steadiness.  
• Able to lift up to 25 pounds; carrying up to 15 pounds for several minutes at a time.  
• Talking  
• Vision - requires constant mental visual attention to details.  
• Walking  
• Balancing 9. Bending/Kneeling  
• Pushing/Pulling  
• Reaching/Twisting Key word search: data entry operator clerk typist keyboarding front office receptionist clerical receptionist medical customer service representative 

Knowledge:  

• Medical Terminology preferred.
• The position requires the ability to effectively communicate in English.

Skills:  

• Must be flexible and available based on staffing requirements; weekends, holidays, and overtime. 
• Must have strong communication skills. Able to speak clearly and effectively communicate to customers and peer groups.  
• Demonstrates good organization, communication, and interpersonal skills.  
• Capable of handling multiple priorities in a high-volume setting. 
• Type at least 30 WPM, accurately. PC skills and MS Office applications. 
• Able to make decisions based on established procedures and exercise consistent, independent, sound judgment.  

Education

• High School Diploma or Equivalent (Required)

Languages

• English (Required)
• Preferred: Spanish, Korean or Vietnamese