KYC Analyst
hackajob Noida, Uttar Pradesh, IndiaKYC Analyst
hackajob
Noida, Uttar Pradesh, India
4 days ago
162 applicants
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hackajob is collaborating with Barclays to connect them with exceptional professionals for this role.Step into the role of KYC Analyst at Barclays, where you'll provide first-class support by conducting in-depth due diligence, ensuring compliance with regulatory requirements, and safeguarding our clients and organization with expertise and care.
You may be assessed on key critical skills relevant for success in role such as:
- Deep understanding of know your customer principles and procedures in the financial industry.
- Ability to manage multiple tasks and ensure the smooth flow of daily operations.
- Strong analytical skills to interpret complex data quickly and make informed decisions in a fast-paced environment.
- Minimum Qualification – bachelor’s degree.
- Any know your customer stream experience along with customer due diligence knowledge.
- Complete Enhance due diligence and client due diligence experience is required.
- Good communication skills.
This role is based out of Noida.
Purpose of the role
To address customer questions, concerns or requests while maintaining customer service expectations.
Accountabilities
- Provision of customer service to customer questions, concerns and requests regarding accounts, products, and services in a timely and professional manner.
- Collaboration with teams across the bank to align, promote, and integrate customer care initiatives.
- Management and maintenance of customer records and documentation to ensure accuracy.
- Participation in training and development initiatives to improve customer skills, knowledge, and services.
- Identification of industry trends and developments related to customer service to implement best practice in customer care.
- Execution of escalation requests to the relevant team or senior management as required in a timely manner.
- Execution of customer service activities through various communication channels including chat, email, and phone.
- To meet the needs of stakeholders/ customers through operational excellence and customer service
- Perform prescribed activities in a timely manner and to a high standard
- No people leadership roles at this grade.
- Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members.
- Identify escalation of policy breaches as required.
- Take responsibility for customer service and operational execution tasks.
- Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
- Gain and maintain an understanding of own role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the function.
- Work within well-defined procedures that may involve a variety of work routines.
- Demonstrate an understanding of the procedures.
- Evaluate and select the appropriate alternatives from defined options.
- Make judgements based on the analysis of factual information.
- Build relationships with stakeholders and customers to identify and address their needs, in support of a smooth operating process, handling sensitive issues as required.
-
Seniority level
Entry level -
Employment type
Full-time -
Job function
Finance and Sales -
Industries
Software Development
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