Solutions Engineer, SMB – Phoenix Market (Remote)
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Job OverviewThis role supports business sales by providing technical expertise to design and present wireless solutions that meet customer needs in the SMB space. It involves consulting on customer opportunities, analyzing wireless network coverage, and assisting with in-building coverage requests. The role requires maintaining expert knowledge of wireless devices, network technologies, and value-added solutions to inform sales strategies. Success is measured by the ability to effectively support sales teams, address technical inquiries, and contribute to customer satisfaction. The work impacts the organization by enabling tailored wireless solutions that enhance customer experience and drive business growth.
Work Location, Collaboration, and Travel Expectations
This is a remote position supporting the Phoenix, Arizona market. The selected candidate must reside in the greater Phoenix metropolitan area or within a reasonable commuting distance.
The role is generally expected to participate in in-person collaboration with assigned sales teams approximately two days per week at approved T-Mobile satellite or designated market locations. These in-person collaboration days are intended for activities such as account planning, deal strategy, technical consultation, team meetings, and sales partnership. The specific schedule and frequency may vary based on business needs.
This internal collaboration expectation is separate from customer-facing responsibilities. The Solutions Engineer will also participate in customer meetings, site visits, technical presentations, and other field activities as needed.
The assigned territory includes the Phoenix and Tucson markets in Arizona, the state of New Mexico - including support for sellers based in Albuquerque - and the El Paso, Texas market. Periodic travel throughout the assigned territory is required to support sales opportunities, customer engagements, and business needs.
This position does not have an assigned corporate office or permanent workspace.
Job Responsibilities:
- Support small and medium business sales teams in-market to drive solution adoption and customer engagement
- Participate in customer meetings to provide technical consultation and solution guidance
- Facilitate wireless network coverage analysis and review to optimize customer solutions
- Assist with processing in-building coverage requests to improve network accessibility
- Maintain expert-level knowledge of wireless devices, network technologies, and value-added solutions to support sales efforts
- Also responsible for other duties/projects as assigned by business management as needed
Education and Work Experience:
- Bachelor's Degree plus 3 years of related work experience
OR advanced degree with 1 year of related work experience
OR combination of education and experience deemed equivalent (Required) - Previous B2B direct sales experience (Required)
- Acceptable areas of study include Computer Science, IT, Engineering or related field (Preferred)
- 4-7 years Experience in telecommunications, IT administration or network engineering roles with a professional track record of successful solution sales, managing internal/external relationships in a matrix environment. (Preferred)
- Experience supporting Small Medium Business Accounts (Preferred)
- At least 18 years of age
- Legally authorized to work in the United States
Travel:
Travel Required (Yes/No): Yes
DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.
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