Outpatient Services Coordinator | Radiology | Day | Full-Time

Overview

Reports directly to the practice manager. Responsible for scheduling patient appointments. Interviews patients to obtain appropriate demographic and financial information. Completes the admission/registration process and performs other registration functions. Obtains necessary signatures and documentation from patients for billing and insurance purposes. Resolve any outstanding billing issues. Performs end-of-day disposition and gathers appropriate statistical information relating to patients. Announces the arrival of patients and answers incoming telephone calls for the department/practice. Serves as a liaison between patients, nurses, physicians, and others. Provides excellent customer service and greets patients entering the department/practice. This position is also responsible for processing referral requests for all providers practicing within the clinic module and ensuring that when needed, referral/authorization numbers are obtained for these services.

Qualifications

Required Education:

• GED or High School Diploma

 

Preferred Licensure/Certifications:

• ICD-9 and CPT coding preferred. Completion of a standard terminology course would be helpful, but not required.

 

Required Experience:

• Minimum of 2 years' experience in a clinical office, insurance and/or other healthcare related setting with extensive patient registration, front desk, and/or insurance experience.

 

Preferred Experience: 

• Two to four years clerical/customer service experience preferred, ideally in a health care related industry.
• One year experience with third party payors and computer experience for inputting data and reviewing patient demographic material preferred. 

 

Necessary Skills:

• Knowledge of insurance plans and guidelines. 
• Ability to obtain authorizations and pre-certifications from insurance plans. 
• Requires excellent decision making skills and initiative. 
• Must be very detailed oriented. 
• Possess excellent verbal and written communications skills in the English language. 
• Basic arithmetic skills are necessary for cashiering. 
• Data entry experience required. 
• Ability to prioritize tasks and organize workflow. 
• Must be able to handle stressful situations in a professional customer service related manner. 
• Skilled in conflict resolution.