- Minimum 12–36 months of experience in P&C Insurance operations
- Strong understanding of policy lifecycle (New Business, Endorsements, Renewals, Cancellation)
- Meets quality (≥ target CPR), productivity, and SLA benchmarks consistently
- No active PIP / disciplinary action
- Demonstrated ownership, attention to detail, and process compliance
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- Process endorsements, renewals, cancellations, and new business transactions accurately
- Ensure compliance with client guidelines, SOPs, and regulatory requirements
- Maintain SLA adherence and quality benchmarks
- Perform data validation and document checks to avoid errors
- Support backlog clearance and priority queues (e.g., renewal conversion, premium closing tasks)
- Collaborate with onshore stakeholders for clarifications and issue resolution
- Identify opportunities for process improvement and error reduction
Regular Graduation degree