Renewals Specialist

# Maximize Customer Lifetime Value as a Renewal Sales Representative (AEC & Construction) Are you a proactive, results-oriented sales professional who excels at building relationships and driving revenue? Trimble is looking for a dynamic Renewal Sales Representative to join our Architecture, Engineering, and Construction (AEC) division. In this critical role, you will be the bridge between our cutting-edge software solutions and our enterprise customers, ensuring high customer retention and unlocking new growth opportunities within our existing user base. ## About Us: Dedicated to the world’s tomorrow, Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow and move goods for a better quality of life. Core technologies in positioning, modeling, connectivity and data analytics connect the digital and physical worlds to improve productivity, quality, safety, transparency and sustainability. From purpose-built products and enterprise lifecycle solutions to industry cloud services, Trimble is transforming critical industries such as construction, geospatial, agriculture and transportation to power an interconnected world of work. For more information about Trimble (NASDAQ: TRMB), visit: www.trimble.com Our Division: We provide industry-leading digital construction and engineering solutions that increase precision, reduce costly errors, and promote seamless collaboration throughout the entire building lifecycle. ## What Makes This Role Great: In this role, you will have a direct and measurable impact on Trimble’s recurring revenue and customer satisfaction. You will own the end-to-end software support contract renewal lifecycle for both subscription and perpetual licensing models. Managing an assigned client base, you will serve as a trusted advisor, helping customers realize the return on investment (ROI) of their tech stack while collaborating across internal lines of business (LOBs) to hit strategic targets. ## Key Exciting Responsibilities * End-to-End Renewal Management: Prepare, issue, and oversee high volumes of support contract renewal quotes (for both subscription & perpetual software) at least 90 days prior to expiration, tracking them through to final activation. * Revenue Optimization: Maximize renewal revenue by determining customer expectations, identifying expansion paths, and driving up-selling and cross-selling opportunities within your assigned client base. * Retention Risk Mitigation: Proactively identify "at-risk" renewal clients early in the sales cycle, diagnose technical or commercial barriers to renewal, and deploy solutions to ensure high customer retention. * Account Engagement & Campaigns: Drive customer-specific campaigns to maintain regular engagement, handle customer queries professionally via phone or email, and continuously educate users on the ROI of their software investment. * Sales Strategy & Forecasting: Develop targeted strategies to achieve assigned sales quotas while maintaining accurate regional forecast activities in the CRM on a weekly, monthly, and quarterly basis. ## Essential Skills & Experience * Sales & Account Management: Proven experience in account management, inside sales, or renewal sales, preferably within the software, AEC, or construction tech sectors. * Transactional Accuracy: Strong capability to generate precise quotes, present pricing and commercial terms in accordance with organizational procedures, and accurately process customer transactions. * Data & Process Discipline: Excellent administrative skills with a strong focus on maintaining high levels of data quality and CRM database clean-up. * Communication & Collaboration: Outstanding verbal and written communication skills to respond efficiently to inbound inquiries and collaborate effectively across internal lines of business. * Drive & Independence: A self-motivated professional with a systematic approach to...