Spa Therapist

Job Location:

NH Maldives Kuda Rah Resort



NH Hotels & Resorts is a globally recognised hospitality brand built on three pillars: value for money, prime locations, and service with a human touch. With a strong presence in Europe and the Americas, we are expanding into the Middle East, Asia, and Australasia.

Down-to-earth, innovative, reliable, and genuinely friendly — this is what NH stands for. We welcome business travellers, families, couples, and friends looking for a fresh getaway, and we pride ourselves on delivering exactly what our guests need, every time. If you believe great hospitality is about people as much as places, NH is where you belong. Always a pleasure.

Please note that this is not an exhaustive list of everything that needs to be done. NH Maldives Kuda Rah & Minor Hotels employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:

• Be on time for your shift, prompt with each appointment and perform services within the appropriate time allotted for the service.
• Provide consistent professional massage and body treatments in accordance with spa protocols.
• Effectively inform and educate our guests about specific wellness concerns.
• Be flexible with your schedule, supporting the needs of the spa.
• Properly care for equipment and use proper amounts of product to assist with cost controls.
• Have complete knowledge and understanding of all services and products offered.
• Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and Procedures.
• Perform prep work, properly clean and restock room as required.
• Actively promote the spa, treatments, services and retail, as well as programs, promotions and/or discounts available.
• Handle guests’ questions and concerns professionally and courteously.
• Provide accurate, appropriate and immediate responses to all requests by guests.
• Possess the ability to work without direct supervision.
• Maintain a positive attitude and contribute toward a quality work environment.
• Regularly attend, participate in and support training and staff meetings for the spa.
• Check and manage daily spa bookings, ensuring all appointments are accurate and updated in the spa booking system.
• Receive and process spa reservations, confirm appointments, and coordinate schedules to ensure smooth spa operations.
• Assist in all areas of spa operation as requested by management.
• Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
• Must have enthusiasm and possess excellent customer service skills.
• Enjoy working with people and possess a friendly and outgoing personality.
• Excellent communication and listening skills, as well as basic computer knowledge.
• Must be a team player.
• To have a complete understanding of and adhere to the company’s policy and procedures
• To have a complete understanding of and adhere to the company’s policy related to fire, hygiene, health and safety

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