Customer Support Representative

Change the world. Love your job.

Are you passionate about helping people and solving problems? Do you thrive in a dynamic environment where no two days are the same? Join our Customer Support Center team and become an integral part of TI's success story!
  Your impact: As a Customer Support Representative, you'll be the friendly voice and problem-solving champion for our valued customers. You will: • Turn customer challenges into success stories • Collaborate with cross-functional teams to tackle complex issues • Contribute to improving our operational processes and customer experience • Use internal systems to respond to customer inquiries and document customer interactions • Leverage data to address customer problems and maintain operational success metrics • Proactively resolve data discrepancies between TI and customers • Gain valuable experience in building both external and internal relationships • Be a part of a supportive team environment that values your input and ideas Minimum requirements:   • High school diploma or GED with 2 years of work experience in a call center or customer support environment, or an Associate degree in business administration or related field • Proficiency in Japanese or Korean written and verbal, communication   Preferred qualifications: • You're a natural communicator who can explain complex ideas simply • You have an eagle eye for details and take pride in your work • Your passion for helping others shines through in every interaction • You're a creative problem-solver who thinks on your feet • You thrive in a fast-paced environment and can juggle multiple priorities • You're comfortable working independently, but also love being part of a team • Previous customer service experience is a plus • Microsoft Excel experience including the use of filters, formulas and pivot tables to organize, aggregate and analyze data • Familiarity with email, ticketing systems and customer relationship management (CRM) platforms experience preferred   Join us and be part of a team that's shaping the future of technology while providing world-class customer support. Your journey to an exciting career starts here!