Develops a deep understanding of customer's business lines, business processes, business outcomes, competition, key personas, digital transformation priorities, and industry trends. Works with business development managers (BDMs), information technology decision makers (ITDMs), and key stakeholders to execute actions outlined in the Customer Success Plan. Executes consumption motions with partners. Provides regular updates to account and regional stakeholders on customers' transformation initiatives. Community Involvement Actively participates in and contributes to relevant internal and external communities (e.g., sharing experience and best practices). Identifies trends across customers and customer audiences and connects them to relevant communities and programs (e.g., user groups, success factories) to enable customers to use technology to be successful. Shadows and is shadowed by Customer Success Manager (CSMs) on new workshops. Collaborates in iterating engagement frameworks, new initiatives, programs, and workshops. Champions programs and represents their region in regional and global virtual teams to progress execution and impact. Shares success stories and best practices across communities and provides feedback and insights into the playbook for optimization. Executes consumption motions with partners. Provides mentorship by participating in the onboarding of new team members and guiding other team members through processes and scenarios. Develops a deep understanding of customer's business lines, business processes, business outcomes, competition, key personas, digital transformation priorities, and industry trends. Ensures customer insights are communicated to internal teams (e.g., Engineering, Specialists, Account teams). Master's Degree in Business, Engineering, Technology, or related field AND 3+ years related work experience (e.g., consulting, pre-sales/post-sales, business analysis, technical sales, technology solutions, change management) OR Bachelor's Degree in Business, Engineering, Technology, or related field AND 4+ years related work experience (e.g., consulting, pre-sales/post-sales, business analysis, technical sales, technology solutions, change management) OR equivalent experience. Master's Degree in Business, Engineering, Technology, or related field AND 4+ years related work experience (e.g., consulting, pre-sales/post-sales, business analysis, technical sales, technology solutions, solution architecture, change management) OR Bachelor's Degree in Business, Engineering, Technology, or related field AND 6+ years related work experience (e.g., consulting, pre-sales/post-sales, business analysis, technical sales, technology solutions, solution architecture, change management) OR equivalent experience. 2+ years experience in change management and/or technology adoption. This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. *
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