## The group you’ll be a part of
Global Information System
## The impact you’ll make
Join Lam as an IT Engineer, where you'll be at the forefront of designing, analyzing, and implementing applications and systems that form the foundation of our infrastructure. As a crucial member of our IT team, you'll contribute your technical assistance and guidance to projects for various systems and infrastructures. Acting as a technical liaison, you'll address complex business problems with automated systems solutions. Your expertise will be instrumental in driving Lam's commitment to innovation and efficiency.
## What you’ll do
* Lead and manage end-to-end change and release processes across complex enterprise environments, ensuring high-quality, reliable, and timely deployments.
* Identify and eliminate bottlenecks across processes, tools, and pipelines, leveraging data and AI-driven insights to accelerate delivery and improve stability.
* Design, configure, and maintain ServiceNow Release and Change Management workflows, driving standardization, automation, and governance.
* Collaborate with engineering, QA, DevOps, and business teams to streamline release execution and align with business priorities.
* Drive adoption of CI/CD pipelines, automation frameworks, and DevSecOps practices to enable faster, safer, and repeatable deployments.
* Analyze release metrics, observability data, and system performance to continuously improve deployment frequency, lead time, and success rates.
* Support and optimize cloud-based and hybrid infrastructure environments (Azure preferred, AWS/GCP) including Linux/Windows systems.
* Integrate and optimize toolchains across ServiceNow, Atlassian (Jira, Confluence, Bitbucket), and CI/CD platforms.
* Implement security and compliance controls within release and deployment pipelines (DevSecOps).
* Champion a culture of automation-first, continuous improvement, and AI-enabled operations (AIOps).
* Serve as a trusted technical advisor and liaison, ensuring strong stakeholder engagement and communication across teams.
## Who we’re looking for
We are seeking a forward-thinking AI-driven Release Manager / IT Engineer who thrives at the intersection of platform engineering, DevOps, and intelligent automation. You are passionate about accelerating delivery, eliminating bottlenecks, and building resilient, scalable release systems.
* 8+ years of experience in Change & Release Management, IT Operations, or DevSecOps within complex enterprise environments.
* Proven ability to identify bottlenecks and inefficiencies across processes, tools, and pipelines, and drive measurable improvements in deployment speed, quality, and reliability.
* Strong hands-on expertise in ServiceNow platform setup, configuration, workflows, and ongoing maintenance, with deep understanding of Change and Release Management.
* Solid foundation in infrastructure technologies, including Linux and Windows systems, along with cloud platforms (Azure preferred, AWS or GCP).
* Working knowledge of networking and database concepts, supporting highly available and scalable systems.
* Experience with CI/CD pipelines, automation frameworks, and version control systems (Git, Azure DevOps, Jenkins, GitLab, etc.).
* Experience with Atlassian toolset (Jira, Confluence, Bitbucket) and integration into modern DevOps workflows.
* Strong understanding of system design principles, including scalability, resiliency, and performance optimization.
* Data-driven mindset with experience leveraging metrics, observability, and AI/analytics insights to continuously improve release outcomes.
* Comfortable operating in Agile and DevOps environments, with a strong focus on automation-first thinking.
* Excellent communication, stakeholder management, and cross-team collaboration skills.
* A continuous learner who embraces emerging technologies, including AI/ML-enabled operations (AIOps), to modernize delivery practices.
## Preferred...
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