ABOUT ALU
ALU provides higher education for a higher purpose. Our students declare missions, not majors.They develop the real-world skills to take on the world’s most pressing challenges. And they take ownership of their learning from day one through our peer and student-led approach – because ALU believes in the power and agency of young people to start shaping the future right now. Together with a world-class faculty and staff, our students are igniting a ripple of positive impact across Africa and the world.
We are dedicated to fostering an open yet secure environment, balancing the safety of students, staff, and visitors with respect for individual rights, and safeguarding responsibilities.
HOW WE WORK
The ALU Team works in starkly different ways to traditional academic bureaucracies. We approach education from first principles, empower individuals to design, test, and implement creative new ideas, and work closely together to craft transformative learning experiences. We are deeply passionate about our students and excited by the challenge of building something entirely new.
The African Leadership University is committed to ensuring the safety and Well-being of all students under our care. As part of this commitment , we have a comprehensive safeguarding policy in place , which outlines our Zero-tolerance approach to any violation of safeguarding.
About the Team
The People & Culture team enables ALU to deliver on its mission by ensuring our people are hired, supported, developed, and set up to perform at their best across a complex, multi-country environment. People Experience & Growth is the team within People & Culture that owns how it feels to work at ALU, and how our people grow while they're here.
About the Role
The People Experience & Growth Associate is the engine room of the department, responsible for the day-to-day execution, administration, and coordination of ALU's employee experience, culture, and learning programmes. Reporting directly to the People Experience Partner, this role takes high-level strategy and transforms it into seamlessly executed daily operations.
This is an execution-focused, highly collaborative role suited to a detail-oriented People professional who thrives on data coordination, event planning, programme administration, and direct employee interaction across a distributed, pan-African workforce. The role offers broad exposure across the full People Experience portfolio, from onboarding and employee experience to learning, development, and capability-building, providing an excellent opportunity to develop expertise across the employee lifecycle.
Key Responsibilities
1. Onboarding & Early Talent Operations
- Administer the end-to-end onboarding workflow, auditing and optimizing the execution of the Buddy Programme and structured 30/60/90-day check-ins to ensure 100% adherence to established frameworks.
2. Engagement & Wellbeing Administration
- Administer the logistics for the Annual Engagement Survey and pulse surveys, formatting questionnaires and generating initial participation reports.
- Schedule and coordinate the Stay and Exit Interview programs, compiling qualitative feedback trends for the Associate Director.
- Manage the administrative backend of the Rewards & Recognition platform and coordinate promotional awareness of the Employee Assistance Programme (EAP).
3. Culture, Events & Internal Communications Execution
- Serve as the lead logistics coordinator for ALU’s culture calendar, including FLDs, TGIFs, community events, and shared rituals.
- Provide operational support for the planning, vendor coordination, and seamless execution of Staff and Leadership Retreats.
- Draft and distribute internal communications celebrating milestones, birthdays, anniversaries, and community news.
- Actively engage on digital community channels to keep a distributed, multi-country workforce connected to ALU’s culture.
4. Learning & Development Operations
- Serve as the primary administrator for learning platforms (e.g., Coursera), managing license allocations, technical troubleshooting, and user adoption tracking.
- Coordinate logistics for learning and competency assessments, acting as the primary liaison with People Partners to ensure high-quality, timely adoption of growth initiatives across all business units.
- Gather and organize monthly learning analytics to help the Associate Director evaluate program impact and ROI.
5. Data & Reporting Support
- Update and maintain the People Experience data trackers, dashboards, and operational KPIs.
- Compile baseline data summaries regarding engagement, learning metrics, and retention risks to support leadership reporting.
- Act as a data integrity custodian, proactively identifying and correcting discrepancies in employee records and platform data to ensure reports remain reliable for senior leadership.
6. Process Improvement
- Actively surface operational bottlenecks or recurring pain points in employee programs to the Associate Director, providing qualitative input that informs future system design and automation roadmaps.
REQUIRED EXPERIENCE
- Bachelor's degree in Human Resources, Organisational Psychology, Business Administration, or a related field.
- 2–4 years of administration work, preferably in HR/People Experience or Events Coordination.
- Experience coordinating events or managing digital systems/platforms for a distributed or remote workforce.
- Experience in developing, implementing, and documenting systems.
- Prior experience working in a fast-paced environment is a distinct advantage.
REQUIRED COMPETENCIES
Functional Competencies
- Project coordination and event logistics management.
- HRIS or LMS platform administration (e.g., Coursera, BambooHR, or similar).
- Strong data literacy, leveraging Excel/Google Sheets to track metrics and drive decision-making
- Strong written communication skills for creating engaging internal newsletters and announcements.
Behavioural Competencies
- High Attention to Detail: Ensures timelines, calendar invites, and data sheets are accurate and flawlessly executed.
- Proactivity & Ownership: Takes initiative on administrative workflows, solving operational roadblocks independently.
- People-Centric Approach: Energetic, empathetic, and approachable, acting as a champion for ALU's values.
- Discretion: Demonstrates high levels of confidentiality and maturity when handling sensitive employee feedback and data.
REPORTING LINE: This role reports to the People Experience Partner