Sr Manager, AI Strategy - GenAI Platforms & Chatbot Products

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview
This role leads the team behind the AI platforms the whole enterprise relies on — the GenAI tools people use every day and the coding platforms our engineers build on — and the enterprise's self-service AI chat agents for Tier 1 IT and HR support. This is one of the highest-impact roles in the organization. These platforms are how the company gets work done and how our engineers ship code, and we're not dipping our toes in — we're leading the way with a platform of choice, so people reach for the best tool rather than the only one. That means real scope: multiple best-in-class platforms, one gateway, the models beneath them, and the reliability and cost that keep them running — plus the AI chat agents employees reach for first, resolving IT and HR requests in seconds instead of tickets, which your team builds, maintains, and operates against business-owner requirements. You own the experience across all of it, and you're accountable for making it match our Un-carrier mindset — bold, easy, and built for the people who use it. Success looks like an enterprise that builds and works on our platforms because they're the best, not because they're mandated.

Job Responsibilities

• Run the enterprise GenAI platform layer: gateway, key management, compliance APIs, and tool enablement
• Manage TeSS and Fetch myHR chatbot operations & platform migration, build-and-maintain against business-owner requirements; build and deploy the Universal Assistant product beginning in Q1
• Own AI cost management, token-level attribution, chargebacks, adoption reporting, and the reusable-asset marketplace
• Own the platform-of-choice strategy — multiple best-in-class platforms so people use the right tool for the job.
• Own the end-to-end experience across platforms, and hold it to the Un-carrier bar.
• Own platform reliability, security posture, and cost across the footprint.
• Build and maintain cross-functional partnerships with business owners, Legal, Cyber, and Procurement to ensure platform compliance, licensing, and routing integrations are current
• Mentor team members by providing coaching and career development opportunities to enhance skills and knowledge
• Oversee executive-level reporting on platform adoption, AI cost trends, and performance against SLOs
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience

• Bachelor's Degree and 7 years of related work experience
• OR a combination of education and experience deemed equivalent (Required)
• Acceptable areas of study include Business, Engineering, Computer Science, Information Systems, or related field (Preferred)
• 7-10+ years Strategy and Problem Solving. Experience in framing complex problems, identifying key issues that impact business decisions, and providing data-driven recommendations. (Preferred)
• 7-10+ years running enterprise technology platforms, SaaS platforms, or developer tooling at scale, including vendor management and platform cost accountability. (Preferred)
• 4-7+ years Project management. Experience managing projects independently, engaging and getting buy-in from stakeholders, and creating roadmaps and project plans. (Preferred)
• 2-4+ years of managing teams of 5 or more resources in direct reporting relationships in an analytics, strategy, or project management organization. (Preferred)
• Experience with LLM platforms, AI/ML tooling, or enterprise software vendor management (Preferred)

Required Knowledge, Skills and Abilities

• Artificial Intelligence Strategy
• Business Acumen
• Data Analysis
• LLM Gateway & API Management
• AI Cost Management & Chargebacks
• Mentorship
• Presentation Delivery
• Product Management
• Stakeholder Management
• Strategic Thinking
• Platform Engineering Leadership
• Multi-Platform & Vendor Management
• Developer Experience
• Agent & Chatbot Operations
• Reusable Asset Marketplace Management
• Vendor & License Management

Preferred Knowledge, Skills and Abilities

• Familiarity with enterprise AI platforms (Claude, OpenAI, Microsoft Copilot)
• Experience with LLM gateway or API management platforms (e.g., Cequence)
• Knowledge of token-based cost attribution and AI chargeback models
• Prior experience in a telecom, regulated industry, or large enterprise technology environment
• Familiarity with ITIL, SRE practices, or platform SLO management

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): Yes

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Base Pay Range: $122,200 - $220,500

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ364269&paradox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.