Key Responsibilities
- Manage daily OTC operations including billing, collections, cash application, and account reconciliation
- Review and analyze accounts receivable aging and resolve outstanding balances
- Ensure timely and accurate invoice processing and payment posting
- Investigate and resolve billing discrepancies and customer account concerns
- Prepare financial reports, reconciliations, and month-end closing requirements
- Coordinate with internal stakeholders and external customers regarding payment and account issues
- Support audit activities and ensure compliance with accounting policies and controls
- Identify process improvement opportunities to enhance efficiency and accuracy
- Monitor SLA compliance and support operational performance targets
- Provide guidance and support to junior team members when needed
Qualifications
- Bachelor’s degree in Accountancy, Finance, Accounting Technology, or related field
- At least 2–4 years of experience in OTC, Accounts Receivable, Billing, or General Accounting
- Experience working in shared services or BPO environment is an advantage
- Strong understanding of accounting principles and financial processes
- Proficient in Microsoft Excel and ERP/accounting systems (SAP, Oracle, etc.)
- Strong analytical, problem-solving, and reconciliation skills
- Good communication and stakeholder management skills